Head of Operations
Customer Service, Broadband, Kraken Utilities
Posted on 9/14/2023
Octopus Energy

501-1,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.
London, UK
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • The ability to coach and develop the operations team
  • Significant experience in the broadband industry and understanding of the domain (i.e. you will not get fazed by BSS, OSS and all the other three letter acronyms)
  • A good understanding of how to embed and maintain culture
  • 5+ years leading contact centre operations
  • You will lead and support the Broadband operations team within Kraken Utilities
  • You will embed culture and approach using various management techniques
  • You will play a key role in scaling our client operations teams
  • You will identify gaps and bring solutions to what training we need to implement
  • Travel to client sites to communicate and share our operating model