Senior Customer Success Manager
Posted on 3/28/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Business Strategy
  • 3-5 years of experience in customer relationship management at the enterprise level
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external customers; including senior level executives, legal, technical, finance, sales and marketing experts
  • Ability to track performance against team metrics in meaningful ways, allowing our team to showcase our impact with customers
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Ability to quickly grasp and concisely explain technical and business concepts
  • Ability to collaborate with cross-functional business and technical teams to align toward customer objectives
  • Ability to travel up to 30% of the time
  • Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves
  • Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here:
  • Team with Hi Marley Account Management to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS) and other user adoption metrics
  • Work agile; most specifically with our customer success, product, and engineering teams to ensure our customers are at the center of everything we do
  • As the expert on each of your customer's strategic goals, you will create prescriptive customer success plans that map to value realization and drive ongoing user engagement & strategic recommendations leading to successful business outcomes for our customers
  • Drive the risk mitigation strategy by working cross functionally and ensuring accountability across multiple departments within Hi Marley
  • Develop a trusted advisor relationship with customers, to ensure each customer's use of the Hi Marley solution closely aligns with its business strategy. Engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
  • Identify opportunities to expand the relationship and generate leads for the Hi Marley Account Management Team
  • Track and measure the net benefits of Hi Marley against well-defined customer goals and provide quantified data to customers and internal Hi Marley teams
Hi Marley