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Site Reliability Engineer
Confirmed live in the last 24 hours
Locations
McLean, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
Development Operations (DevOps)
JavaScript
Java
Python
Requirements
  • Strong communication, negotiation, and collaboration skills; ability to convey complex, emergent, problems in a way that lets us focus on solving the root cause of the problem, rather than its symptoms
  • A proven ability to make difficult decisions about what to prioritize and what to ignore. You identify where you can make the most beneficial impact for our customers and continue working until that benefit has been achieved
  • Passion for adding data to our processes where it's missing so that we can gain insight into where our problems are
  • An analytical nature with an innate ability to understand and solve failures due to complex system interactions
  • An understanding of the value of open-source technologies, how they add capabilities that we would not want to build and maintain ourselves, and know how to get them deployed and adopted in a mature software development environment
  • Most importantly, you're passionate about keeping the customers we have happy with our product!
  • 3+ years experience as a Site Reliability Engineer, Software Engineer, or other DevOps based role
  • Strong skills in one or more scripting languages (JavaScript, Python, Bash or equivalent)
  • Strong skills in programming and debugging a complex Java application deployed in an application server
  • Familiarity with modern observability tools (Grafana, Prometheus, or equivalent)
Responsibilities
  • Support our customers, responding to escalation from our customer support department, so that customers are able to use our product fully at all times
  • Suggest and prioritize new services and tools we should introduce to streamline our customer support processes in order to meet our Service Level Agreements sustainably
  • Participate as a key team member, providing code reviews, feedback on designs, and mentoring junior developers
  • Be a strong individual contributor to software projects, implementing core aspects and providing feedback on their purpose, desired outcomes, and business impact
  • Contribute to the definition of Service Level Agreements for critical services, driving adoption and helping squads meet those agreements sustainably
  • Align with feature squads and our customer support department to understand our customer needs and set appropriate expectations
  • Promote features and practices that strengthen and enable a culture of continuous improvement
Appian

1,001-5,000 employees

Low-code development platform for companies
Company Overview
Appian's mission is to become the unified platform for change. The company accelerates customers' businesses by discovering, designing, and automating their most important processes.
Benefits
  • Private Health Insurance
  • Comprehensive Global Wellness Program
  • Fully-covered Global Milk Stork Benefit
  • Global Wellness Reimbursement
  • Quarterly Awards and Recognition
  • Employee Stock Purchase Plan
  • 401(k) or Pension Plans with Employer Matching
  • Company Paid Life Insurance and Disability
  • Employee Assistance Program
  • Global Parental Leave
  • Charitable Giving Program
  • Paid Time-Off and Paid Holidays
  • Tuition reimbursement for job-related continuing education
  • Professional Development Courses