Contract
Service Desk Technician
Contract
Posted on 10/4/2025
Wikimedia Foundation
1,001-5,000 employees
Nonprofit operator of Wikipedia
Compensation Overview
$31 - $48/hr
San Francisco, CA, USA
Hybrid
Hybrid role requires 2 days onsite per week at SF office; remote work 70%.
 Operations & Logistics (1) |
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- CompTIA A+, Google IT Support Certificate, or equivalent work experience in Help Desk/Service Desk/Technical Support role.
- 2+ years experience supporting an on-site IT environment, including laptop and audio/visual equipment support.
- Ability to troubleshoot and problem solve technical issues across multiple platforms, including but not limited to Zendesk, Slack, Asana, Google Workspace, Zoom, Windows, MacOS
- Strong written communication skills, including following & creating reusable documentation.
- Strong verbal and written ability to communicate technical issues with non-technical users.
- Ability to successfully manage multiple priorities including urgent tasks.
- Be comfortable in a highly collaborative, collective, and consensus-oriented environment.
- Improvement-focused mindset with a proven ability to receive instruction, learn from mistakes, and support others.
- Must be able to lift 20 lbs or more. (Accommodations can be made should this be an issue.)
- Must be able to report to the San Francisco office twice a week (or as needed) to handle onsite tasks.
- Respond to and resolve incoming support incidents and requests in Zendesk, including but not limited to
- Desktop software & SaaS troubleshooting & support
- Basic troubleshooting of Windows, Ubuntu Linux, and MacOS operating systems including driver & firmware issues
- Google Workspace Enterprise support and troubleshooting (Meet, Calendar, Gmail, all others)
- Software & license procurement request processing
- Inventory/Asset Management & Procurement tasks for Apple, Windows, and Linux laptops, including but not limited to: Procurement request processes, Onboarding and offboarding from MDM systems, Recording & updating status in inventory system
- Familiarity with Wikitext (wiki markup) language and/or MediaWiki is a plus.
- Understanding of the free knowledge movement, open-source software, or online rights movements is a plus.
The Wikimedia Foundation runs Wikipedia and the family of Wikimedia free-knowledge projects as a nonprofit organization. It supports reading, contributing, and sharing content through software experiences and community programs, funded by donations from individuals and institutional grants. Its products work by letting volunteers write and edit articles, and readers access them for free through web and mobile experiences that prioritize openness and collaboration. Unlike for-profit tech platforms, Wikimedia focuses on free knowledge for everyone and backs the volunteer communities who create it, along with advocacy for policies that enable free knowledge to thrive. Its goal is a world in which every person can freely share in the sum of all knowledge.
Company Size
1,001-5,000
Company Stage
Grant
Total Funding
$150M
Headquarters
San Francisco, California
Founded
2003
Simplify's Take
What believers are saying
- Annual donations from millions of individuals provide resilient grassroots funding.[4]
- Nearly half the budget funds technology, supporting product and infrastructure improvement.[4]
- Legal challenges and policy advocacy can preserve Wikipedia’s operating model in key markets.[1][2]
What critics are saying
- UK Online Safety Act categorization could impose Category 1 obligations on Wikipedia.[1][2]
- AI crawler traffic raises bandwidth costs and strains Wikimedia infrastructure.[4]
- Editor backlash over Community Tech cuts threatens moderation tools and volunteer trust.[4]
What makes Wikimedia Foundation unique
- Operates Wikipedia and sister projects as a donor-funded, US 501(c)(3) nonprofit.[2][4]
- Combines hosting, software development, and volunteer-community support in one institution.[2][4]
- Uses legal, technical, and grant support to protect free, human-led knowledge globally.[4][6]
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Your Connections
People at Wikimedia Foundation who can refer or advise you
Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↓ -2%1 year growth
↓ -2%2 year growth
↓ -2%What's new in the Wikipedia Library? (July - September 2025). The Wikipedia Library team attended the CEE Meeting 2025 in Thessaloniki, Greece in September. Wikimedia Foundation, Inc. re-introduced the Library to attendees and invited affiliates and other groups to identify the most-needed source materials for their region. Wikimedia Foundation, Inc. also celebrated a new partnership with Times of Malta, which is the most widely circulated Maltese newspaper. This partnership was secured in collaboration with Professor Toni Sant, who is a member of Wikimedia Community Malta and a Wikimedian in Residence for the newspaper. Eligible Wikipedia editors are encouraged to submit an application for access to this new resource. Group photo of participants at Wikimedia CEE Meeting 2025 (Credit: Nikolaos Zisiadis, CC BY-SA 4.0). Looking beyond the CEE region, Springer Nature renewed access for another year and Wikimedia Foundation, Inc. restored access to Project MUSE. Wikimedia Foundation, Inc. also partnered with Indigo Publications, a Paris based media organisation, securing instant access for eligible editors to the following collections: More coverage of underrepresented regions and languages is a priority for The Wikipedia Library and Wikimedia Foundation, Inc. hope the French and English editions of Africa Intelligence will help its community close knowledge gaps about the African continent. Share this: Can you help Wikimedia Foundation, Inc. translate this article? In order for this article to reach as many people as possible Wikimedia Foundation, Inc. would like your help. Can you translate this article to get the message out?
On Monday 20th October, the British Library is joining forces with Wikimedia UK and the Wikimedia Foundation to explore the impact of AI on open knowledge and the wider information landscape.
The Wikimedia Foundation has launched Wikimedia Enterprise, a commercial service for businesses that require mass access to their data, but so far only Google has agreed to pay for this service.
German fashion brand Armedangels has teamed up with the Wikimedia Foundation to launch a clothing collection in the lead-up to Wikipedia's 25th birthday.
Wikimedia launches Online Safety Act judicial review.