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Customer Experience Manager
Posted on 11/23/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • You have 3+ years of experience managing CX managers/ team leads and enjoy investing in ongoing learning and coaching
  • You have CX support experience, empathy for clients and can bring best practices for client problem-solving to our team
  • You are energized by ambiguous and fast-paced tech environments
  • You're an analytical and creative problem solver: you dig into challenges, quantify them, and create “handmade” solutions
  • You have a knack for process improvement, project management, and are data-driven
  • You have passion for Headway's mission
  • You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
Headway

51-200 employees

Mental healthcare system provider
Company Overview
Headway’s mission is to build a new mental healthcare system with their software. The company is committed to removing the price barrier for mental health with their asset-free national network of therapists who accept insurance to help individuals find great care they can afford.
Company Core Values
  • Think future first
  • Act like a Headway owner
  • The first time is always handmade
  • Be relationship-obsessed
  • Invest in yourself to invest in our mission