Full-Time

Customer Service Representative

Posted on 6/8/2024

Colibri Group

Colibri Group

501-1,000 employees

Comprehensive online professional education programs

Education

Entry

Aventura, FL, USA

Required Skills
Communications
Customer Service
Requirements
  • H.S. diploma required
  • 1+ years of customer service or related experience preferred
  • Bilingual communication skills (English and Spanish speaking, reading and writing) required
  • Ability to work a variety of office hours including occasional evenings, and some weekends
  • High level of interpersonal, professional communication and problem-solving skills
  • PC skills in Microsoft Office, Internet applications and database software
  • Strong verbal communication and writing skills
  • Must be comfortable with change and able to shift focus quickly
  • Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
  • Must be reliable and punctual
  • Must be able to consistently lift 40+ pounds
Responsibilities
  • Handles all incoming service-related inquiries via phone and digital communication channels
  • Follows up with students promptly and as necessary
  • Adheres to established departmental metrics by level
  • Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
  • Troubleshoots general customer support technical questions
  • Documents all interactions in CRM system in accordance with established criteria and SLAs
  • Collaborates with other departments and functional areas to deliver an optimal student experience
  • Acquires and maintains basic understanding of Gold Coast School products and systems necessary for effective job performance
  • Open to other’s viewpoints and experiences
  • Demonstrates empathy, patience and understanding with customers as well as teammates
  • Assists with projects, initiatives and other duties as assigned

Colibri Group offers comprehensive online professional education programs in real estate, healthcare, financial services, teacher education, valuation and property services, and accounting, utilizing convenient and engaging technologies to deliver unmatched learning experiences to its students and professionals.

Company Stage

Private

Total Funding

N/A

Headquarters

St. Louis, Missouri

Founded

1990

Growth & Insights
Headcount

6 month growth

2%

1 year growth

13%

2 year growth

12%