Senior Collections Strategy Analyst
Confirmed live in the last 24 hours
Monzo

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
Fintech

Company Stage

Series H

Total Funding

$1.1B

Founded

2015

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

17%

1 year growth

38%

2 year growth

69%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Python
CategoriesNew
Business & Strategy
Requirements
  • Passionate about customers and understand the role collections strategies and policies play in customer outcomes
  • Experience in unsecured retail lending collections and credit risk management
  • Deep understanding of how collections work, including regulation and industry best practice
  • Comfortable balancing 'soft' information with hard data
  • Strong analytical and data capabilities, backed up by technical coding skills
  • Clear communicator, able to articulate decision points
  • Works well collaborating in a team with diverse skill-sets and personality types
  • Thrives in a fast-paced environment
Responsibilities
  • Monitor the performance of existing collections strategies and iterate to improve them
  • Develop a deep understanding of how operational processes impact customer outcomes
  • Support the design and roll-out of new collections strategies and customer journeys
  • Collaborate with colleagues across teams to design and deliver initiatives
  • Oversee and enhance database tables and dashboards for insights and data-driven decisions
  • Define financial difficulties policies to deliver fair customer outcomes and minimize credit loss
Desired Qualifications
  • Python coding skills