Law Enforcement Communications Center Supervisor

Key Activities:

• Models and champions the Bank’s values; is a steward of the Bank’s strong culture and sets clear expectations for others.   

• Promotes diversity, equity, and inclusion by respecting the different backgrounds and experiences of people and giving all employees the opportunity and resources needed to contribute, influence, and succeed.   

• Manages performance process and communicates clear expectations; engages direct reports in performance, coaching, and development conversations; and provides performance evaluations based on the results achieved against expectations.   

• Contributes perspective to make sound judgments, mitigate risks, influence direction, and manage and lead through change.   

• Builds and applies Law Enforcement knowledge, expertise, and/or broad perspective to influence and advance organization and business strategy and goals.   

• Builds trust and confidence through positive relationships and effective communication internally and externally.  

• Provides daily oversight for Communications Center operations, including assisting team members, monitoring individual and team metrics, and collaborating on process improvements. 

• Familiar with federal and state CJIS policies and district and board CJIS policies to ensure Communications Center compliance.

• Ensures Communications Center guidance and policy documents are current and appropriatelyfollowed by operators.

• Partners closely with Law Enforcement IT unit to maintain or update Communications Center technology.

• Oversees and develops Communications Center training programs (to include initial operator training, field training, and in-service training programs).

• Collaborates with Law Enforcement training team to identifyadditionaltraining opportunities for operators.

• Oversees scheduling and works with operators on various shifts as necessary for coaching.

• Attends Bank leadership trainings and creates opportunities for team members to participate in Bank-wide/Bank-sponsored events.

Qualifications: 

• Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required.

• Bachelor’s degree from an accredited college or university or equivalent combination of education and experience.

• Strong project management and problem-solving skills.

• Demonstrated awareness of strategic vision and focus.

• Highly proficient verbal and written communication skills

• Ability to work in a team environment; motivate and work through others to accomplish tasks; and deal honestly and directly with others.

Other:

• If not already attained, within the first year of employment will attend and successfully complete a Tenth District Law Enforcement-approved instructor development course, field training officer course, and communications center supervisor course. ​

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