Full-Time

Director – Implementations Support

Posted on 10/1/2024

Onbe

Onbe

201-500 employees

Digital payment solutions for businesses

Fintech
Financial Services

Compensation Overview

$131.8k - $161.4kAnnually

+ Bonus

Senior, Expert

Dallas, TX, USA

Hybrid role requiring onsite presence 1-2 days per week in Dallas, TX.

Category
Project Management
Strategy Development
Business & Strategy
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • 10-15 years experience in onboarding roles in client implementations (required)
  • At least 5 years of directly leading teams in a corporate environment (required)
  • Experience in payments, FinTech industries preferred
  • Proficient in project management tools, CRM systems, reporting applications, and Microsoft Programs, including Word, Excel, and PowerPoint (required)
  • Excellent communication, writing, and social skills, with the ability to establish trust and credibility with clients, suppliers, and internal partners (required)
Responsibilities
  • Lead critical implementation functions, identifying standard methodologies to incorporate improvements in processes, resources, or innovation with the aim of enhancing the speed and quality of implementations.
  • Offer strategic assistance to teams driving project implementations and teams contributing to the implementation process for generating new revenue or maintaining existing revenue through change order projects.
  • Liaison with sales and account management teams to assess pipeline, intake deals, and assignment of projects to the teams managing individual and team utilization metrics that adhere to growth strategies
  • Implement and facilitate onboarding strategies, capacity modeling standards, and operational enhancements for the team and cross-functional teams. These efforts aim to provide consistent and efficient onboarding experiences that meet clients' expectations.
  • Formulate, implement, and maintain long and short-range plans, policies, and documentation to support a consistent customer onboarding experience and adoption of products that include a focus on scale and productivity
  • Serve as a department representative for enterprise project support across various operational functions that enable speed, efficiency, accuracy, and client satisfaction.
  • Recognize internal and cross-functional process struggles, gaps, and difficulties and implement resulting processes or technical projects that are by the strategic roadmap.
  • Train team members, and cross-functional teams through maintained standard process documentation, change management notifications and sessions, and ad hoc workshops.
  • Set the direction to implement and operationalize product GTM processes, product and tech rollouts, updates industry or partner policies and procedures where it impacts onboarding teams.
  • Oversees reporting on relevant KPIs and metrics to drive areas of focus with action plans and share success/improvements to the metrics with the results of those action plans.
  • Perform miscellaneous projects and duties as assigned.

Onbe specializes in digital payment solutions that enhance the payment experience beyond traditional currency transactions. The company provides a variety of customizable and secure payment options for businesses across multiple industries, including automotive, biotech, and telecom. Onbe's primary focus is on corporate disbursement solutions, which help companies efficiently and securely distribute funds to their recipients. This approach allows modern brands to innovate and create engaging payment experiences for their customers. Unlike many competitors, Onbe tailors its services to meet the specific needs of different industries, which helps clients accelerate growth and adapt to market challenges. The goal of Onbe is to be a preferred payments partner, delivering value that extends beyond mere transactions and improving the overall experience for both businesses and their customers.

Company Stage

N/A

Total Funding

N/A

Headquarters

Buffalo Grove, Illinois

Founded

1996

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with ScrapRight taps into the recycling industry's demand for digital payments.
  • Collaboration with TimeForge aligns with the trend of decreasing cash usage in dining.
  • Growing preference for digital payouts in class action settlements enhances recipient satisfaction.

What critics are saying

  • Emerging fintech companies may erode Onbe's market share with similar solutions.
  • Rapid technological advancements require continuous R&D investment, straining financial resources.
  • Reliance on partnerships poses risks if partners face financial or operational difficulties.

What makes Onbe unique

  • Onbe offers customizable payment solutions across diverse industries like automotive and biotech.
  • The platform integrates with partners like ScrapRight to provide instant digital payouts.
  • Onbe's focus on corporate disbursement solutions enhances client growth and market opportunities.

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