Junior Trade Associate

The Role…

We are looking for a Junior Trade Sales Associate to support our growing global Soho Home Trade Programme. The Junior Trade Sales Associate will support our regional trade account managers in London, New York, and LA by vetting trade applicants, onboarding trade buyers into our system, and assisting with order support. We are a growing team and looking for an organized, enthusiastic team player with a positive attitude and can-do spirit. This is an exciting opportunity with lots of potential for growth.

This is a client-facing role and will require creative problem-solving skills and a sense of urgency. Prior customer service experience a plus. The role will encompass both administrative and sales responsibilities.

Main Duties...

• Manage queue of incoming sales enquires and trade applications
• Vet trade applications and create trade accounts for approved users
• Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services, and identify opportunities for sales.
• Guide news users through their first purchase, ensuring a positive and smooth experience.
• Manage large orders for clients by liaising internally with warehouse, delivery and export teams

What We Are Looking For…

• Highly organized, detail oriented, customer obsessed, self-starter
• Experience managing pipeline of sales opportunities and conducting customer needs analysis
• Experience working with clients in-person and remotely via phone, email and Zoom
• Experience using Salesforce and other CRM tools as well as Microsoft Office and Google suites
• Excellent written and verbal communication skills
• Highly organized with a natural inclination for client services
• Positive attitude, comfortable working with ambiguity and happy to be in a start-up environment where priorities and responsibilities can shift day-to-day
• Love of working with people and building relationships
• Knowledge about and experience with the interior design and architecture industry a major plus

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership
• Free lunch at Store X Café in 180 Strand on Monday’s
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.