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Full-Time

Head of Customer Accounts

Posted on 6/28/2024

Brightwheel

Brightwheel

201-500 employees

Childcare management software and app

Education

Compensation Overview

$135k - $215kAnnually

+ Commission

Expert

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 10+ years in Customer Success, Sales or Ops in a startup environment
  • 5+ years leading a customer-facing team including managing managers
  • Experience in vertical SaaS, SMB customers, or high-volume environments
  • Track record of leading teams that regularly exceeded quota
  • Experience scaling teams - growing headcount, improving results / efficiency, expanding scope (including building from 0 to 1)
  • Excellence in problem-solving in ambiguous situations and first-principles thinking
  • Demonstrated excellence in all 8 brightwheel Leadership Principles
Responsibilities
  • Set and achieve ambitious customer retention and growth goals
  • Develop and implement a multi-year strategy to maximize customer retention by focusing on delivering value for customers
  • Gain buy-in and drive action from upstream cross-functional partners -- Product, Sales, Onboarding, Support, Growth
  • Lead the full Accounts team, including building out additional proactive and reactive retention motions and expanding the team to serve additional customer segments
  • Build and maintain a high-performing culture on your team - clear goals, rapid tracking of results, solid coaching & feedback, rapid recognition & rewards
  • Build a deep bench of high-performing leaders on the Accounts team

Brightwheel offers a comprehensive childcare management software and app that automates billing and payments, streamlines administrative tasks, and enhances communication between educators and families. The platform integrates SaaS, Payments, and a user-friendly daily experience, enabling teachers to save time with easy assessment tools, administrators to manage enrollment and reporting, and parents to stay connected with their child's learning.

Company Stage

Series C

Total Funding

$88.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

7%

Benefits

Competitive base salary

Equity

Premium medical, dental, & vision coverage

Paid parental leave

Flexible PTO policy

Wellness & productivity stipend

Learning & development stipend