Full-Time

Field Operations Manager

Posted on 7/31/2024

Via

Via

1,001-5,000 employees

Digital transportation solutions and planning services

Automotive & Transportation
Consulting
Healthcare

Compensation Overview

$60k - $70kAnnually

Mid

Kalamazoo, MI, USA

In-person position in Kalamazoo with field presence required at least 3 days per week.

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Data Analysis
Requirements
  • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
  • A self-starter who is comfortable taking on a high level of responsibility.
  • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
  • A team-focused individual that takes ownership of their work and pride in their team's success.
  • Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
  • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
  • Willing to wear multiple hats and contribute on projects of all types.
  • Fluent in English, additional languages a plus.
  • Based in the Kalamazoo area and can easily commute to operation.
  • Experienced in managing (including scheduling) a team is a plus.
  • Taking initiative and owning new projects.
  • Comfortable with ambiguity and evolving / adapting as conditions change.
  • Experienced in managing projects with multiple stakeholders is a plus.
  • Bachelor’s degree is a plus.
Responsibilities
  • Ensure operational excellence and an unbelievable customer experience
  • Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
  • Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
  • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

Via focuses on improving transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology enhances transit networks with flexible and cost-effective mobility solutions, which streamline operations and exceed rider expectations. Via also provides planning, scheduling, and consulting services through its Remix platform, allowing clients to design effective transit networks. Their Citymapper for Cities app offers valuable passenger insights to strengthen transit systems. Additionally, Via supports healthcare transportation, ensuring patients can easily access medical appointments. The company's goal is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

Late Stage VC

Total Funding

$862.9M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

11%

1 year growth

6%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Via's $110 million funding round supports expansion and tech development.
  • Growing demand for first- and last-mile solutions boosts Via's collaboration opportunities.
  • Microtransit services like METS Micro show Via's flexibility in underserved areas.

What critics are saying

  • Increased competition from AI-integrated solutions may challenge Via's market position.
  • Citymapper acquisition may face regulatory scrutiny or integration challenges.
  • Healthcare transportation expansion exposes Via to stringent compliance requirements.

What makes Via unique

  • Via transforms rigid transit systems into dynamic, on-demand networks.
  • Via's TransitTech serves diverse clients, from urban dwellers to rural residents.
  • Via's Citymapper for Cities app offers comprehensive passenger insights.

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Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.

INACTIVE