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Full-Time

Field Operations Manager

Updated on 10/4/2024

Via

Via

1,001-5,000 employees

Digital transportation solutions and consulting services

Consulting
Automotive & Transportation
Healthcare

Compensation Overview

$60k - $70kAnnually

+ Equity + Variable Pay

Mid

Kalamazoo, MI, USA

In-person position in Kalamazoo with field presence required at least 3 days per week.

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Requirements
  • A socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions.
  • A self-starter who is comfortable taking on a high level of responsibility.
  • A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
  • A team-focused individual that takes ownership of their work and pride in their team's success.
  • Experienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plus.
  • An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
  • Willing to wear multiple hats and contribute on projects of all types.
  • Fluent in English, additional languages a plus.
  • Based in the Kalamazoo area and can easily commute to operation.
  • Experienced in managing (including scheduling) a team is a plus.
  • Taking initiative and owning new projects.
  • Comfortable with ambiguity and evolving / adapting as conditions change.
  • Experienced in managing projects with multiple stakeholders is a plus.
  • Bachelor’s degree is a plus.
Responsibilities
  • Ensure operational excellence and an unbelievable customer experience.
  • Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times.
  • Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise.
  • Respond to driver feedback and live customer issues.
  • Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth.
  • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible and cost-effective mobility solutions, streamlining operations and enhancing convenience. Via also provides planning and consulting services through their Remix platform, along with the Citymapper for Cities app for passenger insights. The company's goal is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

Series G

Total Funding

$1.1B

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Via's recent $110 million funding round at a $3.5 billion valuation indicates strong investor confidence and potential for significant growth.
  • Partnerships with organizations like Toyota Mobility Foundation and King County Metro highlight Via's ability to collaborate effectively and implement innovative transit solutions.
  • The acquisition of Citymapper positions Via to offer a more integrated and user-friendly transit experience, potentially increasing user adoption and satisfaction.

What critics are saying

  • The highly competitive nature of the TransitTech sector means Via must continuously innovate to maintain its market position.
  • Integration challenges with newly acquired companies like Citymapper could lead to operational inefficiencies and delays.

What makes Via unique

  • Via's TransitTech technology offers highly configurable and flexible mobility solutions, setting it apart from traditional, rigid transportation systems.
  • The acquisition of Citymapper enhances Via's end-to-end TransitTech solutions, providing comprehensive passenger insights and stronger transit networks.
  • Via's focus on diverse sectors, including healthcare and corporate shuttles, broadens its market reach beyond typical urban transit solutions.

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.