Senior Claims Advocacy Engagement Lead

Company:

Marsh

Description:

We are seeking a talented individual to join our Marine, Cargo, Logistics and Transportation team at Marsh. This role will be based in Toronto. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect:

Claims Advocates provide clients with proactive, strategic advice on navigating the claims process with insurers, and liaise with insurers to resolve queries and policy coverage issues. A Senior Claims Advocacy Engagement Lead is a recognized subject matter expert, making an impact as an influential individual contributor by managing large-scale strategic projects, coaching team members and solving complex problems.

We will count on you to:

• Drive discussions with clients, on claim calculations or coverage to build strong client relationships and actively participate in regular scheduled formal claims review meetings between the client and insurers and/or appointed claims handlers/adjustors to facilitate smooth closures.

• Monitor insurer response and engage with insurers and their professional advisers on queries and policy coverage with advanced complexity discussions in order to engage with insurers and their professional advisers and to audit claims for clients.

• Drive action plans based on analysis of data, such as loss statistics, key trends, cost reduction opportunities and other data in order to assist development of action plans to manage client's total cost of risk

• Act as a subject matter expert on practice-specific or line of business on advanced complex claims. May also act as a global subject matter expert and handle out of country claims, interacting with other markets/market practices in order to provide strategic advice

• Liaise with insurers and their advisors on queries with advanced complexity and policy coverage discussions

• Establish and maintain strategic market relationships and participates in the development of strategic business plans for a line of business at the account level

• Negotiate reporting procedures and/or Service Level Agreements with Insurers/suppliers on behalf of Clients and liaise with insurers and their advisors on queries and policy coverage discussions with advanced complexities in order to support smooth review of claims for clients.

Potential Leadership Responsibilities:

• Lead a group of professional individual contributors to achieve operational results, helping them to establish goals, solve problems and work across the organization.

• Develop and coach colleagues including facilitating colleague technical trainings and provide ongoing technical support to the team in order to achieve internal KPIs and client satisfaction for claims advocacy services.

• Facilitate moderately complex discussions with clients, client claim review meetings, and claim strategy discussions in order to provide subject matter expertise and handles tasks in line with specific client requirements.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.