Branch Care Coordinator

R10096211 Branch Care Coordinator (Open)

Location:

Corner Brook, NL - Main St (361, 535) - Respiratory therapy

At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

How will you CONTRIBUTE and GROW?

To provide support in the branch as it pertains to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file. Facilitate the administrative aspects of branch operations while ensuring that they meet the needs of internal and external clients through a commitment to customer service excellence. The incumbent will carry out all responsibilities while promoting Air Liquide Healthcare’s safety and quality practices.

• Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.

• Provides information and educational material to prospective clients. 

• Assist with sales and maintenance of respiratory products, services, and inventory for the branch. 

• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch. 

• Provides assistance and answers questions for clients regarding funding programs and insurance requirements. 

• Maintains client confidence, privacy and protects company operations by keeping information confidential. 

• Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.

• Supports co-workers and the work of other departments by adhering to all financial operations processes. 

• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment

• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.  

• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.

• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.

• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.  

• Other duties as required.

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Are you a MATCH?

• College Certificate/Diploma or Equivalent

• 1-2 years of experience in a Call Center or in Office Administration

• Computer literate in Microsoft Office and Google Suite, with strong data entry skills. 

• Able to work flexible hours and provide service to our customers for extended hours.

Competencies:

• Emotional Intelligence Essentials - Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. Conflict resolution skills.

• Building Customer Loyalty - Meeting and exceeding (internal or external) customer expectations while cultivating relationships that secure commitment and trust.

• Quality Orientation  - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Stress Tolerance - Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

What’s in it for you

• Competitive total rewards: Salary, bonus, flex benefits & pension plan

• Growth opportunities: Upward mobility, career progression, and tuition reimbursement

• Work/life integration: From standard hours to personal time off, we encourage life outside of work

• Inclusive workplace: Bring your whole self to work as you learn and grow

• Meaningful work: Do work that matters

• Awesome team: Teamwork and connection power our business

• Global collaboration: Collaborate near and far by being part of a global leader

• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.