Full-Time
Merchant Services Support Administrator
Aurora, IL
Confirmed live in the last 24 hours
Old Second
501-1,000 employees
Local bank offering comprehensive financial services
Entry, Junior
Montgomery, IL, USA
- Associate’s degree, or two or more years of banking or merchant services experience; or equivalent combination of education and experience.
- Customer service expertise
- Exceptional organizational skills with meticulous attention to detail
- Proficiency in multitasking
- Outstanding verbal and written communication abilities
- Excellent interpersonal and time management skills, combined with a strong work ethic and integrity
- Ability to independently solve problems
- Proficient in Microsoft Word, Excel, and PowerPoint
- Initiates welcome calls to new merchant customers
- Serves as main point of contact for internal partners, merchants, and Elavon partners
- Acts as liaison between customers and Elavon
- Ensures merchants and partners are satisfied with level of service from our vendor
- Builds and maintains relationships with clients, addresses inquiries on products and services and offers information and technical support concerning credit card processing activities within the Bank’s merchant services portfolio.
- Supports the VP of Merchant Services by handling merchant inquiries related to software issues, daily deposits, transactional research, settlement reports, month-end statements, and chargebacks.
- Ensures client satisfaction by delivering requested information and resolutions.
- Collaborates with team members to resolve customer escalations. Assist merchants completing PCI-DSS Compliance including PCI-DSS troubleshooting, and issue tracking
- Accomplishes department business objectives
Old Second is a local bank serving the Chicago metropolitan area for over 150 years, offering financial services to individuals, families, and businesses. It provides products like debit and credit cards, prepaid cards, and treasury services, focusing on personal banking and commercial banking solutions. The bank generates revenue through interest on loans and fees for account services, and is currently upgrading its online banking platform to enhance user experience for commercial clients. Old Second aims to deliver personalized financial services while maintaining a strong commitment to its community.
Company Stage
N/A
Total Funding
N/A
Headquarters
Aurora, Illinois
Founded
N/A
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%
Simplify's Take
What believers are saying
- Old Second's recognition as the 'Best Bank in Illinois 2021' underscores its strong reputation and customer satisfaction.
- The bank's strategic acquisitions, such as West Suburban Bank, expand its market reach and client base.
- The addition of experienced professionals like Mike Daniele and Steve Rankins to the commercial banking group strengthens its leadership and service capabilities.
What critics are saying
- The bank's regional focus may limit its growth potential compared to national or global banks.
- Transitioning to new technological platforms like Corporate O2 can pose implementation challenges and temporary disruptions.
What makes Old Second unique
- Old Second's deep-rooted history of over 150 years and strong community ties in the Chicagoland area set it apart from newer, less established banks.
- The bank's focus on commercial banking services, including treasury management, provides specialized support for local businesses, unlike many competitors.
- Old Second's commitment to technological innovation, exemplified by the transition to the Corporate O2 platform, ensures it remains competitive in the digital age.