Full-Time
Technical Support Analyst
Procom
51-200 employees
Manufactures advanced antenna and DAS solutions
No salary listed
No H1B Sponsorship
Plano, TX, USA
In Person
 Customer Experience & Support (1) |
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- Familiarity with network infrastructures
- Experience with one or more of Operating Systems (Linux, UNIX, Mac OS and Windows)
- A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
- At least two years of full time experience in customer care/customer support.
- Bachelor’s degree preferred, but not required.
- Provide both reactive and proactive assistance to all external customers
- Troubleshoot and resolution of open incidents
- Troubleshoot/qualify incidents before escalating into Tier-II
- Record and document all issues related to the customers
- The creation of documented solutions for both internal and external support web-pages
- Strong working and theoretical understanding of the OSI Layer model
- Strong TCP/IP Networking skills
- Understanding of a wide variety of protocols, including SNMP, SMPT, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.
- Ability to work with SQL database via CLI
- Ability to read and understand command-line scripts.
- Proficiency in use of Linux operating systems.
- Understanding of and/or experience with SIEM technologies.
- Understanding of device hardware
- Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA)
- Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
- McAfee/Intel Security product knowledge is a plus
Procom designs and manufactures advanced antennas, Distributed Antenna Systems (DAS), and signal combiners and filters for critical communications in public safety, aviation, telecom, IoT, transportation, and industrial sectors, with factories in Denmark and the UK. Its systems distribute radio signals to keep networks strong in large spaces or harsh environments, while combiners merge multiple signal paths and filters remove unwanted frequencies to ensure reliable transmission. It differentiates itself by focusing on mission-critical, high-reliability equipment tailored for professionals like police, firefighters, defense forces, airlines, and shipping, with Europe-based manufacturing that supports quality control and customization. Its goal is to provide dependable communication infrastructure that enables safe, efficient operations for critical services worldwide.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Frederikssund, Denmark
Founded
1980
Simplify's Take
What believers are saying
- PMRExpo 2024 launched 450 MHz hybrid combiner for PMR/LTE.
- Wideband 380-470MHz combiners support TETRA, public safety.
- ATEX-certified antennas dominate hazardous industrial environments.
What critics are saying
- Ericsson Cobham acquisition displaces Procom in 50–70% police contracts within 12–24 months.
- Nokia AirScale undercuts Procom pricing by 20–30% in aviation bids next 6–12 months.
- Nanjing Amphenol replicas halve Procom margins in shipping sales within 6–12 months.
What makes Procom unique
- PRO-COM150-HDAR-4 fits 19” 3 HU trays for 6.25 kHz spacing.
- PRO-HDAR integrates TX combiner, RX multicoupler, duplex filter.
- PRO-MCU380 serves mobile law enforcement and fire brigades.
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People at Procom who can refer or advise you
Company News
At this weeks' PMRExpo 2024, Amphenol Procom announced the introduction of their new Broadband and Compact Hybrid Combiner for the PMR/LTE 450 MHz range, designed to deliver exceptional RF reliability while offering unparalleled flexibility.
Procom have recently added two new combiner systems to its wide range of combining products.