Lead Maintenance Technician

Description

Assists the General Manager in the functioning of the hotel. Performs repairs and preventative maintenance work to ensure the hotel maintenance quality standards are achieved and maintained.

This position also provides excellent guest service in an efficient, courteous, and professional manner; follows LBA standards of friendly hospitality while adhering to guidelines and procedures.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• Two years as a maintenance technician or similar position
• HVAC and Pool Maintenance certifications preferred

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 100 pounds unassisted and lift and/or carry 60 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach, climb ladders, crawl, kneel and be low to the ground when necessary, sometimes for extended periods of time.
• Must be able to communicate with other associates and/or guests.
• Must be able to see and hear.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• The methods, practices, tools, equipment, and materials used in a variety of building and mechanical trades.
• Occupational hazards in the use of power tools and equipment, and of necessary safety precautions.
• Repairs and maintenance of furniture and fixtures within the hotel.
• Safety and security measures. Report or correct any hazardous conditions observed immediately.
• Guidelines for training checklist of areas to be maintained.
• Procedures for emergencies (Person In Charge).
• Working knowledge of preventative maintenance, electrical, HVAC, and plumbing.
• Basic computer knowledge

Skills:

• Supervise, perform and document preventative maintenance program according to The Company and brand standards.
• Follow and manage using The Company procedures and policies.
• Must be organized to maintain logs, bibles, checklists on schedule.
• Ability to perform preventative maintenance and repairs as well as general maintenance on property grounds.
• Use and care of hand and power tools and equipment appropriate to the area assignment.
• Assist with guest issues, be professional and maintain a hospitable caring attitude.
• Maintain guest privacy.

Abilities:

• Diagnose malfunctions and defects in mechanical and similar equipment and to determine adequate corrective measures.
• Perform general minor repairs to in house plumbing, electrical, refrigeration, kitchen equipment and HVAC systems. 
• Ability to assign and supervise the work of a few less experienced workers.
• Communicate effectively with staff and upper management.
• Practice Safety Standards at all times.
• Must be able to work as a team member.
• Work within the budgetary guidelines. Able to understand the importance of cost saving without sacrificing service. 
• Remain service centric.
• Communicate professionally with guests and co-workers.

SPECIFIC RESPONSIBILITIES

1. Diagnose malfunctions and defects in mechanical and similar equipment and to determine adequate corrective measures.
2. Maintain facility using consistent preventative maintenance guidelines: check and ensure repairs are made to plumbing systems, electrical systems, building interior and exterior.
3. Respond to work orders in a timely manner.
4. Train all maintenance staff and other designated associates in the responsibilities and safety. 
5. Work with associates regarding their role in the upkeep, safety and security of the property.
6. Maintain all paperwork in accordance with LBA standards.
7. Ensure maintenance department and applicable staff have sufficient tools to do their jobs daily.
8. All other duties as assigned and within the realm of physical capabilities.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to spend long periods of time outdoors in heat/cold.  
• May be required to work any day/shift, including nights and weekends.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.