Damage Prevention Coordinator

Job Summary:

The Damage Prevention Coordinator is responsible for monitoring and inspecting locating activities to ensure compliance with company standards and applicable laws. This role involves frequent interaction with employees, contractors, and excavators, focusing on promoting damage prevention activities and managing conflicts. The coordinator will analyze third-party damages, assist in community education programs, and represent the department in various committees.

Responsibilities:

• Assist with coordinating activities between Damage Prevention Technicians and potential facility encroachments, line locates, line locate ticket counts and Technician responses (coordinate Technician movements between areas to assist each other with ticket completion), and Technician PTO coverage and coordination.
• Coordinates and promotes damage prevention activities and encourages open communication with excavators.
• The coordinator works under the direction of supervisors and management without direct supervision on a day-to-day basis.
• Coordinates and communicates daily with supervisors.
• Completes and publishes weekly and daily reports to supervisors and other damage prevention stakeholders.
• Audits and inspects the various phases of the line locating work to determine if work is conforming to Company standards.
• Tracks encroachment investigations until resolved/closed.  Utilizes LONO documentation to direct damage prevention Technicians.
• Coordinates audit activities on damage prevention activities and documentation.
• Coordinates and implements training for Damage Prevention Technicians specific to damage prevention activities.
• Monitors quality and cycle time of contractor's service through evaluation of metrics and field audits, to include only Contractor’s completing excavation work for WWM.
• Investigates late one call ticket incidents and communicates findings with supervisors.
• Participate in active third-party damage investigations as designated by the Manager.
• Assist in analyzing the root cause of investigated third party damages and communicates how future damage may be avoided, Assist with Safety personnel in completing and documenting incidents and damages to facilities.
• Assist locators with difficult and hard-to-find locations.
• Responds to customer complaints and follows up with the customer as to the status or resolution of the complaint, due to one call responses.
• Will work alongside the Public Awareness Team to support alignment and consistency across the Public Awareness Program, Damage Prevention Program, and community education initiatives.
• Involvement with state One-Call Centers, and state damage prevention programs including enforcement issues.
• Damage prevention Technician awareness of new or changing compliance task within their areas, new pipeline construction and encroachment awareness as well.
• Represents the department and actively participates in the company's Public Awareness and Damage Prevention Committee.
• Assists other company departments for special locating needs.
• Maintain DOT Operator Qualifications and be able to complete line locates.
• Handles special assignments on short notice.
• Evaluates and makes recommendations for improvements to company processes, standards, and policies.

Requirements:

• High School Diploma, or equivalent
• At least 5 years in a Damage Prevention role
• Must possess valid driver’s license and meet company insurability requirements
• Proficient in Microsoft Office, various operating systems and perform basic math skills
• Ability to work overtime, weekends, holidays and respond to call outs and emergencies
• Knowledge of reading and interpreting blueprints, PI&D's and other diagrams.
• Knowledge and experience in safe handling practices of flammable gases, liquid, and high/low pressure systems and follow Personal Protective Equipment (PPE) guidelines
• Ability to work in changing climate conditions
• Experienced in utilizing 811 systems and GIS
• Ability to work with a team, take direction from supervisors, keep required work schedules, focus attention on details, and follow work rules
• Excellent verbal and written communication skills and fluency in English is required
• Must be able to lift, push and pull a minimum of 75 lbs. and be able to work in tight spaces, climb to and work from elevated platforms, ladders, walkways, etc.
• Depending upon the location and workload, travel will be required
• Must be able to complete Operator Qualification for relevant tasks through Veriforce prior to performing responsibilities of this position.

Benefits:

This position is located in Midland, Texas. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.