Client Manager

🚀 Who we are

Nava Benefits is a modern benefits brokerage on a mission to fix healthcare! Nava was founded on the vision of bringing high-quality, affordable healthcare to all Americans, starting with the 49% who receive insurance through their employers. By partnering with healthcare and benefits leaders from the country’s largest companies, Nava packages their insights, tools, and best practices into a scalable, unified service offering that has helped smaller employers save 8-22% on their benefits plans.

Launched by seasoned co-founders, we’re a cross-functional, passionate group of leaders and operators intent on building the industry’s most diverse and dynamic place to work. In 2022, Nava was proudly ranked on the Inc. Best Workplaces list and NYC Digital Health 100.

We’re on the hunt for a superstar Client Manager to join our west coast large group team and make an impact from day one! If you’re ready to take the reins and own some of our largest and most intricate client accounts, then this role is tailor-made for you. You’ll act as the lead for these high-profile clients, engaging in strategic work that includes consulting on complex funding arrangements and customized benefit strategies to meet the needs of your clients unique goals. This is a remote position but preferred candidates will be based in California or possess recent experience experience owning CA employer groups (150-2000 lives).

🚀 What you’ll do

• #owntheoutcome: Act as a trusted advisor for an assigned book of employer groups (150-2000 lives); Be adaptable and flexible to proactively address client issues and needs and deliver a best in class client experience.
• #beagreatcopilot: Collaborate with vendor partners and internal stakeholders to manage the day to day servicing of clients and members; Possess the ability to delegate, provide oversight and give feedback to others.
• #driveprogressthroughaction: Drive your client’s annual service plan adherence strategy including, but not limited to, management and execution of the renewal process, open enrollment, vendor deployment, member education and compliance support.
• #createsuperfans: Foster consultative relationships with client executives and deliver novel benefit solutions for our growing portfolio of national clients.

🚀 Who will love this job

• A strategist — If you get a kick out of solving complex, layered problems and revel in the endless possibilities that lie ahead, this is your jam.
• A proud advocate — You’ll be the unwavering voice of our clients, embodying compassion, responsiveness, inventiveness, and effectiveness every step of the way.
• A teammate — Collaboration is your middle name, and you thrive in an environment where teamwork is key. Get ready to work hand in hand with diverse partners across the company to surpass business goals and achieve greatness.

🚀 What you’ll bring

We understand that your experience is more than just a list of requirements, so we encourage you to apply even if you don’t meet all of the following bullet points.

• Bachelor’s Degree in a business-related field and/or equivalent education
• Show us your recent experience independently managing accounts with minimal guidance
• A track record of supporting large California employer groups (150-2000 lives)
• A strong command of large group plans and products. You can navigate this territory with ease
• Strong knowledge of financial arrangements and health products including fully insured, level & self funded, captives
• California Health Insurance License required
• Strong Excel, PowerPoint, Google suite, written and communication skills
• Comfortable public speaking, including presenting renewal information, financials and open enrollments meetings and webinar recordings

🚀 Working at Nava

Founded as a remote-first company, we go out of our way to build and strengthen connections, across teams and around the country. From weekly coffee chats and monthly virtual spacewalks, to quarterly (but optional) in-person team events, our culture thrives on fostering a dynamic and inclusive environment while still allowing team members the autonomy to choose how and where they do their best work.

🚀 Benefits

• Health & Wellness: Medical insurance, including a $0 premium HDHP plan for individuals, Dental, Vision, Telehealth and Virtual Primary Care Visits, OneMedical membership, Wellhub, and a $50 monthly benefit to improve your mental or physical health.
• Financial Support: Stock options, 401(k) with a $2,000 match, FSA, HSA, and access to Origin Financial.
• Work-Life: Flexible PTO, 12 weeks of paid parental leave with 2 weeks of transition time, $50 monthly connectivity reimbursement, and company-paid short-term disability, long-term disability, and life insurance, with additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage.
• Professional Support: $1,000 home office setup stipend and access to an Employee Assistance Program (EAP)

Candidates from all backgrounds are encouraged to apply. We believe that solving America’s healthcare problem requires leveraging America’s greatest strength: our diversity. Healthcare affects everyone – and a team that includes people from all backgrounds and walks of life will be more effective at driving change than a homogeneous one. We are excited to build that kind of team at Nava.