Founding Account Executive

About Resolve AI

Resolve is building AI that operates as a Production Engineer. It investigates and resolves incidents, and handles operational tasks enhancing system reliability, and making on-call stress-free.

Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have 2 successful exits to Splunk and VMware.

We raised a $35M Seed round in September of 2024 from Greylock, Unusual Ventures and a group of AI and tech pioneers, including: Paul Daugherty (CTO at Accenture), Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn) and Fei Fei Li (Professor, Stanford).

Let’s make machines be on-call for humans, not the other way around.

Founding Account Executive

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one. Your track record gives you the confidence that you can succeed without a playbook, yet you’re humble enough to know what it takes to achieve it. You want to join a team of high achievers, because you know that’s what it takes for real magic to happen. Although you’ve been a successful AE so far, you’re open to whatever path the future holds—whether it’s becoming a super IC, a sales leader, or crafting some other yet-to-be-known path.

At Resolve, we’ve brought together experienced (and successful) entrepreneurs, experts in understanding our customers, and leading innovators in AI and distributed systems. Now we need the right people to help us tell that story, those that want to deliver the best work of their career. Join Resolve as a founding go-to-market team member, helping us build and execute the playbook to drive repeatable revenue. Your focus will, first and foremost, be on pipeline and revenue, and you should expect your efforts to play an outsized role in shaping the future of Resolve AI and how we build the company.

Responsibilities:

• This is a full sales cycle role. You’ll have SDR support, a killer demo, an extraordinarily compelling product, a credible leadership team, an active and well-connected investor base, and a customer-centric engineering team—but you’re ultimately responsible for your number.

• You’ll navigate complex sales, meaning multiple stakeholders, well-defined pilots, and some technical complexity.

• You’ll serve as the ear to the ground for the GTM organization, staying up-to-date on product knowledge, industry trends, and the competitive landscape, quickly becoming perceived as a knowledgeable expert to our customers.

• You’ll record your activity and what you’ve learned in a system of record (aka CRM), enabling the Resolve GTM organization to quickly learn what’s working, what’s not, and how to execute at the highest level.

• Although I don’t expect you to be an “influencer,” you will naturally be a brand ambassador, representing the company and the technology in the brightest light possible through your interactions with prospects and customers.

• You’ll balance a strong sense of urgency in taking action with a long-game approach to customer relationships. 

Qualifications:

• 4+ years of experience in a quota-carrying Account Executive or similar role, ideally within a tech startup or other fast-paced, high-growth environment.

• You’ve seen a lot of deals. You’ve refined your prospecting, built champions, navigated detractors, won competitive battles, written the RFP, closed both small and large deals, fast and slow, and earned executive access—all to be the person who helped the team hit the number on the last day of the quarter.

• You’ve learned from your losses, and gotten better because of them.

• You share bad news early and usually have an idea of how to turn the situation around.

• You’re results-driven & metrics-oriented. You’ve been a top performer because you know what it takes to get there. You track the input to predict the output.

• You’re adaptable & resilient. You have the confidence that you’ll figure it out, and the sense of urgency to move quickly to make it happen. You thrive in fast-paced, sometimes ambiguous environments, and are capable of handling change and uncertainty with confidence. You’ll challenge the status quo when things aren’t working, and you’ll be open to new ideas that deliver better results.

• You’re a strong communicator and collaborator. You’re fluent in the language of your prospects, both in written and spoken form (maybe even memes?), and you can navigate conversations whether you’re speaking with an Engineering leader or an on-call engineer.

• You’re tech-savvy. You need to like technology. We’ll give you the tools to be highly successful, but we expect you to use them, and even introduce new tools that give us a leg up. You’ll need some familiarity with CRM systems (e.g., Salesforce, HubSpot), as well as sales engagement tools like Apollo and others. We expect you to become ultra proficient with tech so that you can exceed your goals in support of company goals.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.