Full-Time

Customer Success Specialist

Togetherwork

Togetherwork

201-500 employees

Integrated software solutions for community management

Venture Capital
Consumer Goods

Mid

Remote in USA

Required Skills
Sales
Communications
R
Data Analysis
Requirements
  • Excellent communication, interpersonal, and coaching skills.
  • Strong organizational and project management abilities.
  • Familiarity with CRM systems and sales data analysis.
  • Understanding of sales best practices and techniques.
  • Ability to thrive in a fast-paced environment, managing multiple priorities.
  • Detail-oriented with a track record of following through on systems.
  • 3+ years of sales or customer success experience.
Responsibilities
  • Lead the implementation of effective renewal and upgrade sales systems.
  • Engage with members through calls, addressing pause/cancel, renewal, off-pause, and upgrade inquiries.
  • Analyze engagement data, proactively addressing lower engagement through various communication channels.
  • Spearhead accountability initiatives for high-risk accounts.
  • Encourage member attendance at key retention events and identify areas for program improvement.
  • Maintain meticulous records, ensuring the accuracy and effectiveness of engagement tracking systems.
  • Provide ongoing support to members in Inner Circle Facebook groups.

Company Stage

N/A

Total Funding

N/A

Headquarters

, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

11%

1 year growth

20%

2 year growth

37%
INACTIVE