Job Summary 

As the Customer Success Specialist for the Inner Circle Program, you will play a pivotal role in increasing the retention and upgrade rates of our exclusive program. This position involves overseeing the engagement tracking system, ensuring members achieve key milestones, and identifying opportunities for upgrades as their businesses thrive. You’ll work closely with the Inner Circle Program Manager to drive success and deliver unparalleled value to our members.

Responsibilities 

• Lead the implementation of effective renewal and upgrade sales systems.
• Engage with members through calls, addressing pause/cancel, renewal, off-pause, and upgrade inquiries.
• Analyze engagement data, proactively addressing lower engagement through various communication channels.
• Spearhead accountability initiatives for high-risk accounts.
• Encourage member attendance at key retention events and identify areas for program improvement.
• Maintain meticulous records, ensuring the accuracy and effectiveness of engagement tracking systems.
• Provide ongoing support to members in Inner Circle Facebook groups.

Requirements 

• Excellent communication, interpersonal, and coaching skills.
• Strong organizational and project management abilities.
• Familiarity with CRM systems and sales data analysis.
• Understanding of sales best practices and techniques.
• Ability to thrive in a fast-paced environment, managing multiple priorities.
• Detail-oriented with a track record of following through on systems.
• 3+ years of sales or customer success experience.

Preferred Qualifications

• Bachelor’s degree in business, sales, or a related field.
• Experience in coaching and/or the dance industry.

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

US Remote: $50,000-$55,000 USD per year