Customer Success Manager AMS
Posted on 8/2/2023

1,001-5,000 employees

Enterprise open source, secured and delivered by the publisher of Ubuntu.W
Company Overview
We deliver open source to the world faster, more securely and more cost effectively than any other company. We're also the publishers of Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors. Ubuntu means 'humanity to others'​. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.
Experience Level
Desired Skills
Sales & Account Management
  • Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT
  • Excellent presentation skills with the ability to guide a conversation about complex softwares
  • Experience building and improving internal processes while maintaining timely delivery to customer-related projects
  • A true team player capable of interacting with all departments and at all levels both internally and externally
  • Knowledge of agile methodologies
  • Experience with Salesforce, Jira and CRMs
  • Fluency in a language other than English
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more
  • Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries
  • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives
  • Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
  • Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention
  • Supporting customers through reactive ticket requests
  • Create campaigns targeting multiple customers through digital touch-points and activities