Compensation Overview

We are currently looking for an in-house, in-person IT Support Manager to provide technical assistance to all our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, securing data, and requiring input on IT equipment upgrades, among other things. The ideal candidate must contribute to increased productivity by ensuring that the company IT systems run efficiently and must be able to provide active support in a fast-paced environment.

Duties & Responsibilities

• Maintain and manage day-to-day IT support for all staff, including hardware and software support for all users.
• Consult with senior staff and backbone IT consultant as required to maintain and improve the firm’s onsite infrastructure, including workstations, servers, networks (switches, FWS, WAPS) and comms.
• Provide ongoing technical support and resolve issues in a timely manner.
• Training end-users on hardware functionality, connectivity, and A/E software programs.
• Monitor and report on system performance metrics.
• Maintain, track, and update computer software and hardware as required.
• Maintain IT inventory spreadsheets of all equipment, leases, and users.
• Maintain IT Budget and projections for the office
• Maintain and assess system security.
• Maintain knowledge of industry advancements and trends in IT, Architecture, and Design.

Position Requirements

• A Bachelor’s Degree in Computer Science, Information Technology, or similar.
• 3-5 years of experience in IT Support, working with workstations, network-attached devices, and servers (Primarily Windows, Mac, Firewalls, and Printers), ideally in the design and/or engineering industry.
• General knowledge of TCP/IP and all other networking protocols and practices.
• Advanced knowledge of MS365 Suite of products, including troubleshooting
• Experience with Windows Server and Azure AD environments is required.
• Exceptional interpersonal communication skills.
• Experience with Revit, AutoCAD, Rhino, V-Ray, and Solidworks software is a huge plus
• Experience with SonicWALL VPN is a plus.
• Experience working with Ninja RMM is a plus.
• Experience with Helpdesk is a plus.

Salary/Benefits

Workshop/APD offers a competitive salary and a comprehensive benefits package that includes medical, vision, profit sharing 401(k) plan, short- and long-term disability, commuter benefits, IDP mentorship and ARE/AXP reimbursement, discretionary bonus, and personal time off (vacation, sick, holidays, and personal days). In addition, WAPD offers a comprehensive health and wellness program including discounts, education, prevention training, health coaching, and fitness classes, as well as in-office perks, including an employee lounge and rooftop, outdoor patio for lunches, bi-weekly happy hours, and office supplied food and beverages. Salary is commensurate with experience and available upon request.