Job Title: Engagement Specialist

Reports To: Manager, Virtual Logistics

HRS is looking to add an Engagement Specialist to our growing team. As a member of the team, you will aid in showing our patients how to use our product via phone call installations. You will play an important role in supporting, communicating with, and assisting clients while being the face of HRS. The hours for this role will be Monday-Friday from 9AM-6PM EST with some holidays required.

Responsibilities: 

• Being the face of the company and providing seamless support to our clients and patients daily
• Engaging with patients on education of the HRS software and hardware related via phone
• Communicating via email with clients regarding installations and answering any questions they might have
• Becoming a subject matter expert on the intricacies of the HRS products (hardware and software)
• Build relationships with customers by providing a positive and informative experience
• Use internal tools and systems to manage a productive workflow: including Microsoft Excel, UPS, and Zendesk
• Complete necessary administrative tasks to assure all orders and returns are tracked and acted upon accordingly
• Document all communications with customers to promote a consistent experience across all touch points
• Contribute to the achievement of team goals and outcomes
• Having the ability to work cross-functionally with multiple departments including product management, sales, marketing, logistics, and client success

Skills Requirements:

• Outstanding interpersonal written and verbal communication skills
• The ability to empathize with patients while understanding our mission that patients always come first
• Emphasis on compassion and patience when communicating with clients
• Microsoft Excel: Intermediate experience or willingness to learn how to use Excel
• Must possess a can-do attitude where no task is too large or too small
• Excellent time management and follow-up skills
• Someone who can think outside the box when troubleshooting issues
• Problem-solving
• Someone who enjoys taking initiative
• A highly motivated and organized individual who can ensure deadlines are met.
• Exhibit strong listening skills and the ability to stay focused on the Customer Experience
• 1-2 years’ experience in Customer Support or Call Center and/or Bachelors in a technical discipline or equivalent experience

Bonus Points: 

• Bilingual in English/Spanish
• Experience working in clinical setting

What we offer

• Competitive hourly pay
• Medical, dental, vision, disability, and life insurance packages to fit your needs
• Flexible spending account for medical, commuter benefits
• 401(k) savings plan with company match
• Unlimited snacks, coffee, and drinks
• Catered team lunches
• Monthly employer-sponsored happy hours
• Quarterly team bonding activities
• Company-sponsored events
• HRS monthly book club
• ZogSports Team
• The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.