Customer Advocate

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The anticipated pay range for this role is as follows: Annual

The anticipated salary range for this position is $50-55K/yr.  The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Summary

• This is a customer-facing role point-of-contact for complex, sophisticated healthcare systems. Ensures that the customer is satisfied with company products and services. Works closely with Government Sales Manager and oversees day‐to‐day relationship with customer. Ensures schedules and budgets are met according to contractual agreements.

Job Description 

• Develops and maintains strong, account‐specific operational processes and performance with the customer.

• Performs duties on‐site with the customer, reacting in a timely manner to customer information and requests.

• Manages and ensures contract compliance to all agreed terms and conditions.

• Collaborates with off‐site personnel to ensure accurate and consistent information is present for the customer.

• Acts as liaison between the Hospital and division department heads to ensure smooth conversions.

• Drive conversions and manages data.

• Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading/maintaining substitution list, ship to adds, customer set up, etc.).

• Completes Sales analysis for customers and sales teams.

• Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.

• Manages pricing, including sharing pricing information and addressing pricing issues with customers.

• Maintains critical products lists, reviews backorder notes with customers/requests action, discusses at risk items, and plans course of action with the customer.

• Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.

• Evaluates usage spikes with the customer.

• Reviews remaining allocations with customers and sends requests for additional allocations to PAS.

• Converts additional Not Stocked products to Stock.

• Sets up new accounts/ship‐to information.

• Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).

• Performs additional duties as directed.

Educational & Experience

• Bachelor’s Degree

• 3 or more years of related experience (sales, customer service, customer relationship management, Government supply chain, hospital distribution, etc.)

• Or any equivalent combination of education and experience to meet the above requirements

       •     Veterans preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)

• Strong ability to use multiple systems and various report software to combine and synthesize information

• Strong verbal and written communication skills

• Strong influencing skills

• Ability to work independently

• Able to facilitate problem solving

ADDITIONAL REQUIREMENTS

• May provide back up support to customer service for some functions

#LI-CS2

If you feel this opportunity could be the next step in your career, we encourage you to apply. 

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.