Infrastructure Reliability Engineer

Please note: This role will be based in Pacific Time Zone (PST) hours.

What You’ll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development. 

About the role:

We seek a highly skilled and driven Infrastructure Reliability Engineer, Bare Metal to join our team and report to our Senior Director, Customer Experience. In this role, you will be instrumental in ensuring the stability, performance, and ongoing improvement of our intricate bare metal infrastructure. This role demands a deep technical understanding of underlying hardware and related systems, coupled with a proactive approach to problem-solving and operational efficiency. You will collaborate extensively with diverse engineering teams and external vendors, driving automation initiatives and refining operational strategies within a rapidly expanding, technologically advanced environment. Your contributions will directly impact the core of our compute capabilities.

In this role, you will:

• Provide expert-level technical support and in-depth troubleshooting for a wide spectrum of hardware and associated software issues, encompassing server malfunctions, network outages, and performance degradations.
• Manage the lifecycle of our bare metal infrastructure, including overseeing deployment methodologies, executing maintenance procedures, coordinating upgrades, and managing hardware retirement processes.
• Architect and implement automation solutions through scripting and tooling to streamline repetitive operational tasks, enhance overall efficiency, and minimize manual intervention across the infrastructure.
• Lead the development and refinement of critical operational processes, comprehensive technical documentation (SOPs, TSGs, runbooks), and the establishment of engineering best practices to bolster team effectiveness and infrastructure resilience.
• Engage in close collaboration with Software, Network, and Data Center Operations Engineering teams to facilitate effective issue resolution, contribute to strategic project planning, and ensure the cohesive operation of the entire infrastructure ecosystem.
• Serve as a key technical point of contact for hardware and software vendors, managing technical support engagements, overseeing the RMA process, and driving the resolution of complex hardware-centric challenges.
• Design, deploy, and maintain sophisticated monitoring and alerting frameworks to proactively identify and mitigate potential infrastructure anomalies and performance deviations.
• Participate actively in incident response protocols, conduct thorough root cause analysis (RCAs) for infrastructure events, and contribute to problem management strategies aimed at preventing future occurrences.
• Contribute technical expertise to and potentially lead infrastructure-focused projects, including new hardware deployments, critical system upgrades, and the integration of new operational tooling.
• Mentor and guide junior engineering team members, fostering technical growth and contributing to the development of internal knowledge resources and training programs.
• Maintain the integrity of hardware asset tracking and related data within our infrastructure inventory systems (e.g., Snipe-IT).
• Adhere to and promote stringent security protocols and best practices related to infrastructure access and maintenance activities.

Who You Are

• Bachelor's degree in Computer Science, Electrical Engineering, or related technical discipline
• 5+ years of experience in hands-on management and support of complex bare metal infrastructure environments and data center operations
• Comprehensive understanding of modern server hardware architectures, including specialized compute accelerators (GPUs) and high-speed interconnect technologies from leading high-performance computing vendors such as NVIDIA, Dell, or HPE.
• Demonstrated expertise in Linux system administration, encompassing deep familiarity with command-line operations and system configuration.
• Proficiency in at least one high-level scripting language (e.g., Python) and practical experience with infrastructure and/or network automation tools, methodologies, and frameworks (e.g., Ansible)
• Extensive experience with modern infrastructure monitoring and logging tools such as Prometheus, Grafana, and the ELK stack (Elasticsearch, Logstash, Kibana).
• Working knowledge of enterprise ticketing systems (e.g., Jira) and an understanding of IT Service Management (ITSM) frameworks and best practices.
• Strong analytical and problem-solving skills, with the ability to systematically diagnose and resolve complex technical issues.
• Excellent communication and collaboration abilities, with experience working effectively across multidisciplinary technical teams.
• Self-motivated and proactive, with a demonstrated sense of ownership and a commitment to ensuring infrastructure reliability and performance.
• Proven ability to manage multiple tasks and priorities effectively in a fast-paced and dynamic environment.

Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.

• You’re curious about Kubernetes, Docker, and containerized infrastructure
  
  
• You have strong problem-solving skills with a proactive and analytical mindset.
  
  
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is $122,000 to $163,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).