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Wholesale Advocate
Posted on 10/28/2022
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
  • Complete a checklist of pre-work items, with auditor-like accuracy in order to prepare for our customer's pickup/dropoff
  • Frequently interact with customers in person, by phone, email, and text
  • Occasionally operate Carvana vehicles on public roads to purchase wholesale vehicles from Carvana customers
  • Maintain detailed notes in our customer tracking system, identify what we have missed, and ultimately help us build a stronger company
  • Accurately assess and document the exterior and interior condition of Carvana's wholesale inventory by utilizing your experience with Carvana's detailed training and state-of-the-art digital tools
  • Use internal mobile tools to take multiple images of assigned vehicles, including photos of any observed damage
  • Annotate equipment, trim levels and other vehicle features and attributes
  • Perform other duties as assigned
  • High School Diploma or GED equivalent, or equivalent experience
  • Three years experience working in customer service either in the retail or hospitality industry
  • A strong sense of urgency, the ability to pay attention to detail, and strong communication skills
  • Ability to work well with others and maintain a strong understanding of teamwork
  • Ability to frequently stand, sit, walk, bend, stoop, squat and lift up to 20lbs
  • A technical aptitude that can be applied to the use of digital devices and mobile apps
  • Ability to maintain an unwavering attention to detail
  • Maintain a valid driver's license with a clean driving record, compliant with Company guidelines
  • Ability to safely operate vehicles
  • Ability to consistently comply with laws and policies pertaining to the operation of vehicles
  • Ability to communicate and interact with others effectively in a professional, courteous manner
  • Ability to work indoors or outdoors regularly in all weather conditions
  • Enthusiasm and positive energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
  • Coordinate with customers on the transaction of vehicles purchased for wholesale by Carvana
Carvana is a leading e-commerce platform for buying and selling used cars.
Company Overview
Carvana is a leading e-commerce platform for buying and selling used cars.