Junior Client Success Manager
Posted on 12/8/2022
Atlanta, GA, USA
- Excellent interpersonal/customer relations skills; clear and concise verbal and written communicator with the ability to effectively prevent or mediate conflict
- Entrepreneurial approach - a high degree of autonomy and self-motivation and a hunger to conquer unknown territory
- Experience negotiating and navigating subscription renewals and churn conversations
- Demonstrated organizational skills, proven ability to complete long-term goals and handling critical tasks and issues at the same time
- Natural curiosity and willingness to learn, whether it's new technical skills or understanding the client environment
- Proven success with rolling out products to clients, ideally in the restaurant industry
- 1+ year of Client Success experience highly preferred
- Client Success: Our Junior Client Success Manager takes full ownership of ensuring that the adoption and retention of a portfolio of clients. That includes everything from speaking with clients about our tools, providing them best practice resources and supporting their growth. Our Junior CSM is responsible for a net retention goal as well as upselling our clients who want to growth their partnership with us!
- Support for Restaurant Owners: Whether it's general advice, billing issues, or questions about product functionality, our Junior CSM ensures that our clients get all their questions answered in a quick and effective way. There is always lot's to do!
- Enablement Materials: Our Junior CSM is not only reactive! They are passionate about creating engaging and helpful resources that our clients will love to utilize
- Product Liaison: Our Junior CSM is the link between our product team and our clients and internal teams, because he or she can translate “features” into “customer needs” and vice versa. This role will ensure that clients and internal teams always have up-to-date information on new product functionality and updates
- Bottom line - in this role it is your responsibility to make sure that our clients find continued value in the Popmenu platform