Office Coordinator

Summary

The Health Services Office Coordinator manages internal and external business and administrative operations of Skidmore College’s busy Health Services office. The Office Coordinator has a wide range of duties and interacts with a variety of constituencies (faculty, staff, students, parents and alums) while applying a complex and evolving set of FERPA and HIPAA guidelines. The Office Coordinator provides front line service during business hours and is key to creating a welcoming, inclusive environment for all who enter. They must have technical and communication skills, as well as the ability to juggle multiple priorities. This is a 35 hours per week, 11 months per year position.

Responsibilities include, but are not limited to,:

1. Serve as the primary contact for phone, email, and in-person inquiries, providing prompt, empathetic, and accurate responses to students and families. 
2. Responsible for scheduling clinic appointments in Electronic Health Record (EHR) and verifying patient information in EHR daily for accuracy and completeness.
3. Collaborate with clinical staff in receiving and tracking student health and immunization records for compliance with NY State Public Health Law and Skidmore College requirements.
4. Scan and update clinical documentation in compliance with all HIPAA, NYS and federal confidentiality and security laws and regulations
5. Process payments for medications, clinical supplies and laboratory services, generating receipts as appropriate; record student account charges on a daily basis and prepare monthly reports for the Student Accounts Office; and submit Student Health Insurance Plan claims.
6. Assist with updates to the Health Services website and creation of educational materials, such as pamphlets, flyers, and digital resources; provide administrative support for departmental projects and initiatives.
7. Support the Director of Health Services in preparing the annual operating budget; track and reconcile departmental expenditures, including purchase card (P-card) account statements, check requests, and deposits; and monitor supply and service utilization to promote cost-effective practices.
8. Oversee office equipment maintenance and manage inventory of office, medical, and pharmaceutical supplies; assist with vendor relations and purchasing, ensure adequate stock o support daily operations within budgetary guidelines.

Qualifications:

Education: Associate’s Degree: Medical Office Management and/or Business Administration preferred

Experience: 3-5 year post education: Para-professional, medical office management, outpatient clinic management

• Excellent organizational and multi-tasking skills in a fast-paced environment
• Strong written and oral communication skills with the ability to engage students and families with empathy and professionalism. 
• Must have the ability to function calmly, efficiently and effectively in urgent situations 
• Maintain a high level of confidentiality
• Strong accounting/bookkeeping skills
• Familiarity with medical vocabulary/terminology in health care
• Excellent computer skills –proficiency in software applications including Microsoft Word, Excel; excellent data entry skills; familiarity with electronic scheduling and record-keeping
• Commitment to supporting and engaging students from varied backgrounds, identities, and lived experiences, with the ability to adapt communication and services to meet diverse needs
• Ability to work independently

Pay range: $21.00 - $24.00 per hour for this 35 hours per week, 11 months per year position

Required documents needed to apply:

• On-line application
• Cover Letter
• Resume
• List of Three References

EEO STATEMENT

Skidmore College is committed to being an inclusive campus community and, as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of race, color, creed, religion, gender, age, national or ethnic origin, physical or mental disability, military or veteran status, marital status, sex, sexual orientation, gender identity or expression, genetic information, predisposition or carrier status, domestic violence victim status, familial status, dating violence, or stalking, or any other category protected by applicable federal, state or local laws.

Employment at Skidmore College is contingent upon an acceptable post-offer background check result.

CREATIVE THOUGHT MATTERS.