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Customer Support Specialist
Payroll
Posted on 8/30/2022
INACTIVE
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
JIRA
Management
Salesforce
Zendesk
Requirements
  • At least 2 years of work experience in a customer/client-facing role and 1 year of experience with Payroll/Tax
  • Bachelor's degree in any discipline with strong academic performance
  • Ability to work PST hours (9-5:30 PST)
  • Great at problem-solving with a keen eye for details
  • Impeccably organized and able to improve processes
  • Stellar written and verbal communication skills
  • Flexibility with changing job duties and responsibilities
  • Excellent at time management and prioritizing tasks
  • Experience with SalesForce, Zendesk, Jira, or related tools
  • Nice to have (not required): Bilingual in French-English
Responsibilities
  • Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
  • Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries
  • De-escalate and resolve issues by leveraging platform and industry expertise
  • Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's payroll needs are met
  • Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
  • Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
Rippling

501-1,000 employees

Employee management software
Company Overview
Rippling is on a mission to eliminate the administrative work of running a company. The company offers an all-in-one platform to help manage HR and IT operations.
Company Values
  • Humility - We try to understand others before trying to be understood, even when it’s inconvenient.
  • Integrity - We try to do the right thing, especially when it’s inconvenient.
  • Responsibility - We take responsibility for our role in every outcome, especially when it’s inconvenient.
  • Never not my problem - We’re willing to step out of our lane to make life better for each other, and our customers.
  • We push the limits - We dream one size bigger. We always have the audacity to challenge the status quo.
  • We run hard - In business, every second matters. We act quickly and execute with urgency.