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Strategic Account Manager
Confirmed live in the last 24 hours
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Communications
Requirements
  • BA/BS required
  • Minimum 8 years experience in Account Management, with at least three years as a Strategic Account Manager, or similar role
  • Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
  • A proven track record of quota achievement and demonstrated career stability
  • Excellent communication and presentation skills
  • Attention to detail, strong organizational skills, and a bias for action
  • A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
  • Salesforce knowledge
  • SaaS background
  • Analytical capabilities and the ability to tell a story with data
Responsibilities
  • Partner with our Direct and Channel Sales Teams to develop, scale, and grow our post-sales Account Management function
  • Act as a trusted advisor to customers and successfully establish relationships throughout the customer's organization
  • Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
  • Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs
  • Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections
  • Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
  • Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
  • Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions
Socure

501-1,000 employees

Digital identity & fraud solutions provider
Company Overview
Socure’s mission is to verify 100% of good identities in real-time and completely eliminate identity fraud on the internet. The company’s predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time.
Benefits
  • Competitive salary & equity
  • Comprehensive medical, dental, & vision coverage
  • FSA
  • Parental leave
  • 401k
  • Life insurance
  • PTO
Company Core Values
  • Performance
  • Ownership
  • Innovation
  • Support