Full-Time
Network Services Manager
Audio Visual, Event Technology
Pinnacle Live
201-500 employees
Delivers live event experiences for hotels
No salary listed
No H1B Sponsorship
Dallas, TX, USA
In Person
 DevOps & Infrastructure (1) |
|---|
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- Demonstrated experience aligning team members behind common goals.
- Strong communication skills, both written and verbal, with individuals at all organizational levels and assigned properties.
- Strong technical aptitude.
- Strong understanding of Layer 2 and Layer 3 TCP/IP networking principles.
- Knowledge of Layer 2 virtual local area networks, including setup and configuration.
- Demonstrated knowledge of virtual private networks.
- Working knowledge of a variety of computer software programs.
- Ability to maintain continual attention to detail and manage multiple competing tasks and demands in a fast-paced environment.
- High school graduation or equivalent.
- At least three years of event technology experience in a hospitality environment.
- At least three years of demonstrated managerial experience.
- Ability to foster long-term relationships with internal teams and external partners.
- Provide leadership in planning and executing all venue-based networking needs while maintaining high customer service standards.
- Train, manage, and develop the team in accordance with company standard operating procedures.
- Lead communications with clients and stakeholders regarding networking experiences.
- Communicate networking capabilities to clients in coordination with hotel sales.
- Manage the installation, configuration, and testing of equipment attached to temporary or permanent networks.
- Assist with or approve network designs and architectures for temporary circuits or wireless networks according to client specifications.
- Troubleshoot networking and audiovisual equipment, including client laptops, and assist clients with those issues.
- Prioritize, organize, and execute networking activities while participating in audiovisual activities, including sets, strikes, storeroom maintenance, customer service, and inventory maintenance.
- Participate in maintaining in-house networking systems.
- Manage the sales process to maximize business and revenue capture.
- Assist with technical client consultations, on-site visits, and conference calls.
- Coordinate with Sales and Operations management to configure and set up client networking needs before group arrival.
- Coordinate with Event Concierge and Sales Managers to document on-site networking additions and changes.
- Maintain accurate client event information in the company’s business systems.
- Drive inventory processes for networking equipment.
- Review daily invoices with clients and obtain signatures as needed.
- Immediately report lost, stolen, or damaged equipment to management.
- Keep company-occupied areas clean, organized, and compliant with company standards.
- Continually improve technical skills in audio, video/data, staging, computer operation, and networking.
- Comply with company policies, procedures, safety protocols, and standard operating procedures.
- Direct exempt and non-exempt personnel in accordance with company policies and applicable laws, including interviewing, hiring, training, planning, assigning, coaching, mentoring, directing work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.
- CompTIA A+ certification.
Pinnacle Live designs and manages live event experiences that partner with premiere hotels, customers, and industry partners. Its core offering is to create events that connect people across the hotel, guest, and partner ecosystem, delivering memorable interactions and community engagement. The process involves coordinating venues, attendees, sponsors, and partners to stage events that emphasize human connections and shared experiences rather than just a standard gathering. What makes Pinnacle Live different from competitors is its focus on the hospitality ecosystem and its emphasis on building deep, lasting connections among guests, partners, and communities through a modern, integrated approach to live events that leverages hotels as central hubs for experiences. The company’s goal is to unleash the power of live events by fostering meaningful human connections at scale, enhancing value for hotels, sponsors, attendees, and the broader community.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Arlington Heights, Illinois
Founded
2021
Get referred to Pinnacle Live
See people who can refer or advise you
Simplify's Take
What believers are saying
- June 2026 added a CHRO and venue-sales SVP for national growth.
- June 2025 CEO transition to Natalie De Fazio accelerated a fresh expansion agenda.
- 2025 hotel wins, including JW Marriott Turnberry and Pier Sixty-Six, confirm demand.
What critics are saying
- Civil-rights job litigation in California, filed 2025, threatens hiring and hotel trust.
- Rapid leadership turnover since 2025 signals integration strain and weak succession depth.
- Falcon acquisition and Edge expansion create execution risk if service quality slips at scale.
What makes Pinnacle Live unique
- Partner-first hotel embedding makes Pinnacle Live feel like an internal department.
- Edge by Pinnacle Live broadens it beyond AV into integrated brand activations.
- Nearly 200 North American hotels give Pinnacle Live a sticky venue distribution moat.
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Benefits
Performance Bonus
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Health Insurance
Vision Insurance
Dental Insurance
Company News
Pinnacle Live strengthens executive team with two senior appointments to support national growth. ARLINGTON HEIGHTS, IL, June 24, 2026 - Pinnacle Live, a leading in-house audiovisual and event production partner for hotels in North America, today announced the appointments of Kenneth Preston as Chief Human Resources Officer and April Urbine as Senior Vice President of Venue Sales. The dual appointments reflect the company's continued investment in leadership infrastructure - building both the people foundation and the commercial engine required to sustain its next phase of growth. The appointments follow the recent announcement of Paul Lowenthal as Chief Operating Officer and Felicia Hamerman as Chief Marketing Officer, marking the company's latest wave of senior leadership investment as it scales to meet growing demand from hotel partners nationwide. "We are building one of the strongest leadership teams in this industry, and Kenneth and April are exactly the caliber of leaders that ambition demands," said Natalie De Fazio, CEO of Pinnacle Live. "Kenneth gives us the HR foundation to attract and develop the talent that makes every client experience exceptional. April gives us a proven sales leader who has spent her career building the kinds of deep, trust-based relationships that define how we operate." Kenneth Preston - Chief Human Resources Officer As CHRO, Kenneth Preston will lead the end-to-end HR strategy, including international HR operations, talent, organizational design, and culture for Pinnacle Live. He joins the company following a distinguished 14-year career at Amazon, where he served in progressive executive HR leadership roles and collaborated alongside some of the industry's foremost global businesses and technology experts. Most recently, Kenneth served as HR Director within Amazon's Devices & Services including Alexa, Echo and Health Technology businesses as well as leading the Devices and Services international HR organizations. Known for aligning people strategy directly with business growth agendas, his tenure also included leading HR for Global Delivery Services encompassing but not limited to Last Mile Delivery, Global Mile and associated technology teams. He has led international expansions across Asia, Europe, and the Middle East. Prior to Amazon, Kenneth held progressive leadership roles at Visteon Corporation and Honeywell Specialty Materials. He is an alumnus of the University of Illinois, Urbana-Champaign and Frostburg State University. "What drew me to Pinnacle Live is a culture that is already winning," said Kenneth Preston, Chief Human Resources Officer. "This company has a clear identity, a strong sense of purpose, and real momentum in the market. The organizations that thrive during periods of aggressive expansion are those that build the talent, skills, and infrastructure to scale seamlessly. My job is to ensure our people strategy matches that ambition - attracting exceptional talent, investing in our teams, and building the infrastructure that allows Pinnacle Live to scale while preserving what makes Pinnacle Live great." April Urbine - Senior Vice President of Venue Sales April Urbine brings more than three decades of hospitality sales leadership to Pinnacle Live. A results-driven executive known for building high-performing sales teams and cultivating lasting client relationships, April has led sales strategy across some of the industry's most recognized brands and portfolios. She spent 23 years at Wyndham, rising from VP of Property Sales to VP of Global Sales - a tenure that gave her deep expertise in national account management, brand strategy, and scaling commercial teams across diverse markets. April then served for a decade as SVP of Venue Sales at ClubCorp (now Invited), leading sales across a diverse portfolio of private country clubs, business clubs, and stadium clubs. Most recently, she served as National Director of Sales & Marketing at Red Roof Inn, part of Westmont Hospitality's 750-hotel portfolio. At Pinnacle Live, April leads the venue sales teams that serve meeting planners and event clients across the company's hotel portfolio, while deepening the collaborative relationships that define Pinnacle Live's approach to hotel partnerships. "Pinnacle Live has built something genuinely different in this industry," said April Urbine, Senior Vice President of Venue Sales. "Hotel partners deserve a real choice - a partner who shows up as an extension of their team, not just a vendor. I've spent my career building those kinds of relationships, and I'm excited to bring that approach to a company that has made it their competitive identity." Pinnacle Live has differentiated itself through a partner-first operating model, embedding its teams within hotel properties as an extension of each hotel's brand and service culture. The appointments of Preston and Urbine continue that investment - and reflect the scale of what Pinnacle Live is building. Having grown from 45 venues to more than 200 hotels and resorts in three years - including the New York Marriott Marquis, Fontainebleau Miami Beach, and JW Marriott Miami Turnberry Resort & Spa - the company is deepening the leadership bench required to sustain that momentum and deliver a consistently elevated experience across the most iconic venues in hospitality.
CHICAGO, April 15, 2025 /PRNewswire/ - Pinnacle Live has appointed Richard Maranville as Chief Technology Officer.
CHICAGO, Jan. 13, 2025 /PRNewswire/ - Pinnacle Live proudly announces the launch of Edge by Pinnacle Live, a full-service experience agency dedicated to delivering integrated, immersive brand activations and live events.
Experience Pinnacle Live announces acquisition of Falcon Events.