Creative Services Manager

Company Overview

Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12  schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more.  Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services. 

Since the company’s founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity,  collaboration, enthusiasm, and effort. 

Position Overview

We are seeking a Creative Services Manager to lead our creative department. This role will be pivotal in shaping the visual and creative direction of our marketing efforts, ensuring they are impactful, cohesive, and aligned with our brand’s values and goals. The Manager will oversee the creative process from concept to execution, collaborating closely with growth marketing, sales, and external agencies. 

Creative Services Manager Responsibilities:

• Develop and implement creative strategies that enhance our brand’s visibility and engagement across various platforms.
• Lead and inspire a team of creative professionals, including graphic designers, content creators, and video producers.
• Oversee hiring and management of new internal creative services roles.
• Create and maintain processes that produce timely assets that perform.
• Oversee the production of all marketing materials, including content for digital campaigns, print media, social media, case studies, and thought leadership. Align these deliverables to corporate branding and ensure high-quality standards.
• Collaborate with growth marketing and sales teams to create compelling campaigns that drive lead generation and customer retention.
• Manage relationships with external agencies and vendors, ensuring deliverables meet our strategic objectives and quality standards.
• Maintain a deep understanding of industry trends and apply best practices in creative design and marketing strategies.
• Manage the creative department’s budget, ensuring efficient use of resources.

Key Skills/Experience:

• Minimum of 7 years of experience in creative design and leadership, preferably in a tech or SaaS environment.
• Proven track record of leading a creative team and delivering compelling marketing projects.
• Strong portfolio showcasing a broad range of creative work.
• Excellent leadership skills, with the ability to inspire and motivate a team.
• Experience balancing a team of internal resources as well as managing external agencies.
• Strong understanding of digital marketing and content creation trends.
• Exceptional communication and organizational skills.

What makes Incident IQ different:

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone’s opinion matters!
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta! 

Incident IQ offers a competitive salary based on experience with a benefits package for full  time employees that includes medical, dental, vision, life insurance, 401k, and paid-time off (PTO).  

Incident IQ is an Equal Opportunity Employer