Responsibilities

• Be the internal and external point of contact for Professional Services at Tecton
• Own a book-of-business to sell and position the value of Tecton Professional Services to internal and external customers/stakeholders
• Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success
• As the founding Engagement Manager, develop sales collateral, content and packages that educate on our offerings
• Scope and define the structure of work to be accomplished, within the days allotted for the customer implementation
• Contribute to the creation of a project plan, that includes detailed steps and timelines, helping provide visibility internally and externally to the  status of the project
• Drive consensus on technical decisions quickly and effectively, while also keeping timeline and scope-of-work on track.
• Be the critical resource advisor/implementer that helps our customers realize their use-case, maintaining strong utilization and re-engagement with customers.
• Contribute towards QoQ NPS improvements of Professional Services sentiment
• Collaborate and iterate on project scoping framework, help streamline the scoping experience and time to deploy

Qualifications

• 4+ years of experience in professional services sales or similar type forward-selling role in consulting practices
• 4+ years in customer-facing roles, helping to influence, validate, negotiate, understand and execute successful professional services engagements
• 2+ years of tangible experience within the Data and AI domain
• Strong communication skills, with the ability to tailor messaging from front-line engineer to C-Suite executives
• Adept to identifying customer needs, pain points and developing solutions and implementation plans to meet those needs
• Superior delivery, program management and project management skills with the ability to have well-structure action plans to drive customer timelines
• Experience managing a professional services book-of-business, forecasting revenue and bookings and have a history of overachievement