Senior Support Engineer

Overview

The Sr. Support Engineer is primarily responsible for the support of the existing software applications and enhance software components deployed in the Cotiviti product suite. The successful candidate will be required to collaborate effectively with other developers, offshore development team members, business owners, project management, and other internal stakeholders.

Responsibilities

• Analyze and assess how automated systems can be implemented to solve complex business problems.
• Analyze and resolve software and process related issues originated from internal or external customers.
• Applies the principles and practices of software quality assurance throughout the software development life cycle.
• Documents the specifications, design, features and operation of applications prior to production roll out.
• Ensure documentation is current on all new and existing applications and processes.
• Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines.
• Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results.
• Executes solutions development and data requirements.
• Executes solutions enhancements to improve performance/availability.
• Ensure project deliverables are accomplished on time and within budget.
• Communicates technical and operational issues to both engineering and business leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Ensure project deliverables are accomplished on time and within budget.
• Ensure that all technology standards are adhered to while developing system.
• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
• Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members.
• Deploy and test patches, custom content packs, and other fixes on Encounter Management and Transaction Management solutions in lower environments and provide necessary deployment assistance in test and production environment.
• Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments.
• Complete all responsibilities as outlined on annual Performance Plan.
• Complete all special projects and other duties as assigned. Required.
• Must be able to perform duties with or without reasonable accommodation. 

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties, and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and the requirements of the job change.

Qualifications

• BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline.
• Minimum of 4-5 years of relevant industry experience.
• 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL.
• 5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net.
• 5 years of experience in supporting and maintaining Edifecs Encounter Management and Edifecs Transaction Management solutions.   
• 5 years of experience in creating/ maintaining implementation and companion guides.
• 5 years of experience working with HTML/XML.
• 4-5 years’ of hands-on experience working in Linux based environments.
• 4-5 years' experience with Java frameworks.
• The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems.
• Proven track record of managing all aspects of a successful product throughout its lifecycle.
• 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus).
• 4-5 years' experience with IT automation tools (Ansible) and/or experience with scripting languages (VBScript, PowerShell).
• 4-5 years' experience with databases and/or data processing pipelines.
• 3 years of experience working with code, such as code review, debugging, analyzing defects within code.
• Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines.
• Working knowledge of Oracle SQL.
• Experience with Docker or OpenShift containers preferred.
• Experience with JBoss preferred.
• Healthcare data experience is a plus.
• Excellent communication skills.

Mental Requirements:

• Analytical mindset with a strong problem-solving ability to diagnose and resolve complex issues in development and production environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
• Demonstrated ability to mediate and resolve conflicts between teams using strong emotional intelligence, active listening, and effective communication skills.
• Ability to meet tight deadlines through exceptional short- and long-term planning, prioritization, and organizational skills.

Physical Requirements and Working Conditions:

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Must be able to provide a dedicated, secure work area.
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance.
• No adverse environmental conditions are expected.

Base compensation ranges from $103,000 to $145,000 per year. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.

Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page.

Date of Posting: 04/16/2026

We anticipate that the application window will close on 06/16/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected.

Since this job will be based remotely, all interviews will be conducted virtually.

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