Director of Engineering

User Data

Updated on 12/7/2023

1,001-5,000 employees

Website

SMS-first platform for personalized business-to-consumer communication

Company Overview

Attentive® is a leading player in the realm of conversational commerce, providing a robust SMS-first software platform that enables businesses, ranging from startups to large enterprises, to foster stronger relationships with their consumers. The company's platform is trusted by over 8,000 leading brands, driving billions in e-commerce revenue through personalized, real-time two-way communications. With a focus on compliance, scalability, and integration with existing technology stacks, Attentive® offers a unique blend of first-party data insights and effective subscriber engagement, making it a compelling workplace for those keen on shaping the future of business-to-consumer communication.

Consumer Software

Company Stage

Series E

Total Funding

$1.3B

Founded

2016

Headquarters

Hoboken, New Jersey

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↓ -5%

2 year growth

↓ -3%

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

AWS

Data Analysis

Gradle

Java

Airflow

Postgres

React.js

Redis

Terraform

Kubernetes

TypeScript

UI/UX Design

Datadog

CategoriesNew

Software Engineering

Requirements

8 years of experience managing engineering organizations, preferably with experience leading teams in the big data space
5 years of experience working on public cloud environments and associated deep understanding of data tools and solutions
Understanding of high-quality code and software engineering processes, and you foster an environment that creates them
Translate business needs into clearly scoped projects, and take a hands-on approach to steer solution design and implementation

Responsibilities

Participate in the detailed technical design, development, implementation and support of web stack and big data applications
Serve as a technical domain expert in data ingestion, data processing, data serving architectural design decisions, and ensuring high availability and performance of applications
Lead product delivery and focus on delivering innovative product improvements
Interface with the leadership team on long-term strategy
Help engineers across the organization solve problems and execute solutions

Desired Qualifications

Experience with Kubernetes, Istio, Datadog, Terraform, CloudFlare, Helm
Experience with Java / Spring Boot microservices, Gradle, DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, Redis, AWS
Experience with React, TypeScript, GraphQL, Storybook, Radix UI, Vite, esbuild, Playwright

About Attentive:

Attentive® is the world’s #1 conversational marketing platform, on a mission to maximize performance with intelligent, 1:1 SMS and email capabilities. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 8,000 leading brands like CB2, Pura Vida, GUESS and Urban Outfitters rely on Attentive to deliver powerful commerce experiences.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are

We’re looking for a Director of Engineering to lead our User Data team and support our mission to deliver personalized experiences for our clients. This team is responsible for ingesting client data, making that data actionable, and sending that data out to external systems. The team owns product areas such as:

-Audience syncing and property ingestion

-Identity resolution

-Customer 360

-Webhooks, postbacks, and reverse ETL

This team will also play a key role in Attentive’s automation and AI products as they own and support our efforts to collect, clean, and activate data.

The Director is responsible for the day-to-day technology execution, will lead product delivery, and focus on delivering innovative product improvements. This role includes interfacing with the leadership team on long-term strategy, helping engineers across the organization solve problems, and executing solutions.

Why Attentive needs you

You’ll participate in the detailed technical design, development, implementation and support of web stack and big data applications including extending its capabilities applications using existing and emerging technology platforms.
You’ll serve as a technical domain expert in data ingestion, data processing, data serving architectural design decisions, and ensuring high availability and performance of our applications.

About you

8 years of experience managing engineering organizations, preferably with experience leading teams in the big data space
5 years of experience working on public cloud environments and associated deep understanding of data tools and solutions
Understanding of high-quality code and software engineering processes, and you foster an environment that creates them
Translate business needs into clearly scoped projects, and take a hands-on approach to steer solution design and implementation

Our scale

8,000 brands powered by Attentive sent over 1.6 billion text messages over Cyber Week 2022 (Black Friday/Cyber Monday) representing a growth of 41% from 2021
We sent 24 billion SMS messages in 2022. That’s an average of 50 million per day
Our production cluster contains over 9,000 containers which serve 170+ services
Our streaming services process over 28 billion events per month

What we use

Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, Kinesis, AirFlow, Postgres, Planetscale, and Redis, hosted via AWS.
Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright

You’ll get competitive perks and benefits from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The standard base salary range for this position is $203,00 - $315,000 annually + equity + benefits

- Our salary ranges are determined by role, level, and location

#LI-REMOTE #LI-MDK1

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers’ success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.