Regional Technical Support Specialist
Collision Repair, Midwest
Posted on 3/20/2023

10,001+ employees

Electric vehicles manufacturer
Automotive & Transportation
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
Remote • United States
Experience Level
Desired Skills
  • 5+ years of experience in automotive collision repair, OEM, and/or technical field, with emphasis in engineering, quality, service, operations, and supply chain
  • Bachelor's Degree or equivalent collision field experience
  • Experience in supporting teams in an automotive or high-tech environment
  • Proven success in driving performance requirements in a complex environment
  • Must possess a valid driver's license, with a clean driving record
  • Experience managing multiple projects across varying geographic locations simultaneously
  • Broad experience defining, launching, and driving strategic process redesign initiatives to improve internal and external processes and operations, working closely with cross-functional teams and stakeholders in a technology environment
  • Process creation experience
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
  • Strong written and communications skills
  • High attention to detail
  • Travel 50-75% of the time
  • Must reside in the Midwest and/or a Central Timezone
  • Must possess or obtain a U.S. Passport
  • Ability to stand or sit for 8-10 hours per day
  • Required to walks, climb or balance, and stoop, kneel, or crouch
  • Required to communicate via phone and/or e-mail
  • Ability to view, read, and interpret documents and maintenance instructions
  • Ability to lift and carry at least 40 lbs
  • Ability to perform all duties in a working environment that may contain dust, high noise levels, hot and cold weather
  • Recruit, develop and support a network of 3rd party collision centers in your specified region
  • Support all 3rd party collision and fleet centers in your region with all technical or operational needs
  • Execute on deliverables, milestone reports, open action items, risks, and mitigation plans
  • Point of contact for customer escalations in your specified region
  • Lead and drive quality and continuous improvement in your region to deliver on all key performance indicators
  • Collaborate alongside your regional manager to handle any challenges that arise during collision repairs of Rivian customer vehicles
  • Manage operational excellence and ensure brand standards are met at 3rd party collision centers in accordance with Rivian Certified Collision Network Standards
  • Responsible for operational excellence in the region
  • Drive success for the entire Certified Collision Network by providing feedback to the corporate Network Team on what needs improvement in the field
  • Manage complex field challenges and collaborate with Network and Service Engineering Teams
  • Analyze the business, create, and communicate clear action plans that optimize results in collaboration with the Regional Manager
  • Responsible for supporting everything collision related in your responsible region
Desired Qualifications
  • Experience in a startup environment and scaling teams from a blank slate is a plus