Administration Specialist

Job Description

The Administration Specialist in our Special Handling Team will be responsible for servicing clients with past due account status issues.

In the Role

• Negotiate with authorized third parties and customers via telephone regarding past due accounts
• Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts
• Qualifying consumers for payment plans by gathering full and complete information
• Maintaining compliance with FDCPA and state regulations
• Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.
• Using online tools to research information on accounts
• Taking inbound calls from customers and third parties regarding the status of an active or inactive account
• Maintaining account documentation and follow up as necessary
• Provide outstanding customer service to customers, 3rd parties, and OneMain employees
• Prioritizing assigned work to align with business and company needs

Requirements

• High School Diploma or GED
• Collection experience preferred but will train highly motivated individual with sales experience
• Strong phone, communication and negotiation skills
• Ability to work well under pressure and meet goals in a fast-paced environment
• Quick thinker with creative research skills
• Proficiency with Internet and basic MS Office applications
• Ability to maintain confidentiality with sensitive information

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.