Senior Assistant 1

Company:

Marsh

Description:

Marsh USA LLC is seeking candidates for the following full-time position based in the New York, NY office (A telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with company policies.):

                                                Senior Assistant I - Advisory

We will count on you to:

Design, market, and service complex property and casualty insurance programs for global and domestic Chinese clients across various industries, including manufacturing, chemicals, pharmaceuticals, finance, construction, and real estate. Provide administrative and technical support by addressing requests from senior staff, demonstrating cultural competence and understanding of diverse client needs. Support the identification, development, and implementation of process improvements that enhance the efficiency and effectiveness of service delivery to clients. Deliver mid-level customer service support to the client group, ensuring a high level of client satisfaction through effective communication and relationship-building. Offer analytical and reporting support to the client group, utilizing risk assessment skills and insurance technical proficiency to inform decision-making. Assist in special projects and reporting for the client group, leveraging project management and networking abilities to drive successful outcomes. Perform new business development and manage client service and retention for all U.S.-based Chinese clients.

What you need to have: 

Must have a Master’s degree or foreign equivalent in Enterprise Risk Management, or a related field plus one (1) year of experience in the position offered, as a Client Advisor, Client Account Representative, or a related position. Alternatively, employer will accept a Bachelor’s degree or foreign equivalent in Enterprise Risk Management, or a related field plus three (3) years of experience in the position offered, as a Client Advisor, Client Account Representative, or a related position. Must have one (1) year (or three [3] years with a Bachelor’s) of experience with all of the following: Utilizing project management methodologies to lead special projects, ensuring timely delivery and alignment with client objectives while coordinating resources and stakeholders; Developing and maintaining strong client relationships by delivering mid-level customer service support, addressing client inquiries, and resolving issues to achieve a high level of client satisfaction; Communicating with and understanding the diverse needs of clients from various backgrounds, facilitating successful interactions and service delivery; Generating and analyzing reports related to client accounts and insurance programs, utilizing analytical skills to inform decision-making and improve service delivery processes; Executing new business development strategies to attract and retain U.S.-based Chinese clients, leveraging networking abilities and market knowledge to expand the client base.

The applicable base salary range for this role is $79,602 - $98,900 per year.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

 #LI-DNI

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected] McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.