Full-Time
Corporate Customer Service Representative
Dayton Freight Lines
Less-than-truckload freight carrier
No salary listed
Dayton, OH, USA
In Person
 Customer Experience & Support (1) |
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- Skillfully use Microsoft Office programs.
- Have excellent keyboarding skills.
- Have experience working in a fast-paced environment and demonstrate excellent attention to detail.
- Have experience handling a high volume of phone calls.
- Have exceptional communication and customer service skills.
- Assist callers in a timely manner.
- Handle customer administration from calls, service center questions, faxes, and queue email requests.
- Promptly reply to messages in group voicemails.
- Provide break, lunch, and vacation support for the Reception position.
- Work in a team setting to efficiently and effectively answer group calls and emails.
- Provide feedback on potential process improvements or recommendations to improve or streamline customer requests.
- Address customer requests including tracing shipments, providing estimated times of arrival and delivery notifications, scheduling pickups, imaging documents, answering website questions, assisting with guaranteed service questions, and handling freight bill questions and corrections.
- Maintain a friendly, efficient, and professional working relationship with customers and employees.
- Work with and support all aspects of the partnership business.
- Follow company procedures.
- Support the mission, vision, and values of Dayton Freight Lines.
- Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed.
- Handle other daily administrative requirements as assigned.
Dayton Freight Lines is a regional less-than-truckload freight transportation company. The company moves palletized and commercial freight through service centers, linehaul networks, pickup and delivery operations, and logistics support. It serves shippers, manufacturers, distributors, retailers, carriers, and supply-chain teams. Its operating model centers on a hub-and-spoke terminal network supported by drivers, dock teams, dispatch, fleet maintenance, sales, and customer service. Teams work across driving, dock operations, dispatch, fleet maintenance, logistics, sales, technology, and customer support. Teams support coordinated daily delivery.
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