Full-Time
Corporate Customer Service Representative
Deadline 1/6/27
Dayton Freight Lines
No salary listed
Dayton, OH, USA
In Person
Category
 Customer Experience & Support (1) |
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Required Skills
Customer Service
Requirements
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
Responsibilities
- Assist callers in a timely manner
- Handle customer administration from a variety of resources including calls, service center questions, faxes, and queue email requests
- Promptly reply to messages in the group voicemails
- Provide break, lunch and vacation support for the Reception position
- Work in a team setting to efficiently and effectively answer group calls and emails
- Provide feedback on potential process improvements or recommendations to improve or streamline customer requests
- Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following: Tracing shipments, ETAs, delivery notifications, Schedule pickups, Image Documents, Website Questions, Guaranteed service questions/assistance, Freight bill questions and corrections
- Maintain a friendly, efficient, and professional working relationship with all customers and employees
- Work with and support all aspects of our partnership business
- Follow Company procedures at all times
- Publicly support the mission, vision, and values of Dayton Freight Lines
- Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed
- Handle other daily admin requirements as assigned