Operational Risk Communications

Job Description

As a valued colleague on our eGRC (Electronic Global Risk and Compliance) Business Process and Programs team, you will monitor and provide complex analysis on business problems and/or opportunities, including process improvement, system enhancement, and training. This role will focus on the development of processes, communications, and training related to the company’s eGRC platform.

We have one opening for this role and it can be worked on a Hybrid basis from our Washington, DC, Reston, VA, or Plano, TX office.

THE IMPACT YOU WILL MAKE
The Operational Risk Communications, Training and Process Architect role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop and maintain detailed process maps for operational risk technology workflows, ensuring clarity and consistency across all documentation.
• Create user-friendly job aids, guides, and quick-reference materials to support team members and stakeholders in effectively navigating operational risk tools and processes.
• Design and deliver comprehensive training programs and learning sessions tailored to the needs of the operational risk team and stakeholders.
• Maintain and update all key documentation to reflect changes in processes, systems, and regulatory requirements.
• Support the development of new initiatives to satisfy strategic business objectives through the creation of process diagrams, Standard Work job aids, training and communications.
• Contribute to the development of business process models and document operational guidelines.
• Monitor ongoing process enhancements for improved business performance.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences  

• 2 years of experience in process improvement, training, and/or documentation roles within a Risk Management organization preferably in the Financial Services industry.
• 1 year of Business Processing Modeling Notation (BPMN) experience.
• 1 year of experience using ARIS or other enterprise process modeling tools such as iGrafx, MEGA, Celonis, Alfresco or ProVision.
• Strong analytical skills and experience collecting, analyzing, and visualizing data.
• Experienced presenter with strong oral and written communication skills.
• Strong organizational, facilitation, and engagement management skills.
• Self-motivated and ability to deliver with speed and precision.
• Advanced skills with MS Excel, PowerPoint, and SharePoint.

Desired Experiences  

• Bachelor’s degree or equivalent.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and effectively.
• Demonstrated experience working with people with different functional expertise respectfully and cooperatively towards a common goal.
• Experience working with a Governance, Risk and Compliance (eGRC) tool such as Archer GRC, etc.