AV & Technical Lead

Job Description

Job Description
The onsite AV Technician is a dedicated resource providing customers support and
assistance on the Kingly Street site. This person will be on site to support the installed AV
systems and users.
The role will include break/fix support for functional AV issues as well as daily room
functionality checks to ensure the equipment is ready to be used and working. The new role
will also be a reset for the business allowing for training for users and creation of
documentation to ensure the users have the best experience running VC meetings.
The Technician will have an excellent working knowledge of audio-visual equipment
including display equipment, control systems and complex audio systems. The role is
primarily focussed on Poly VC units.

Key Responsibilities
- Troubleshoot and resolve technical issues related to the audio-visual systems
- Configure and setup Zoom Rooms, Microsoft Teams, and Google Meetings
- Lead implementation projects of meeting room installs to ensure aligned to the
company requirements and high standard of solution
- Manage mailbox for Room setup for major meetings across the business, both
internally and externally focussed
- On-site support for all meeting rooms in the office
- Lead training and communication to employees to ensure awareness and confidence
of running VC meetings

Soft Skills
- Analytical problem-solving skills to follow an incident or problem through to
resolution
- Excellent Customer service skills
- Use initiative with a positive and can-do attitude
- Excellent attention to detail and clear written communication
- Tactful and diplomatic when dealing with pressurised situations
- High motivated and willingness to continually increase knowledge
- Able to manage own tasks and prioritise to meet business deadlines

Qualifications