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Card Payment Disputes Adviser – Entry level
Posted on 3/30/2023
Remote • United Kingdom
Experience Level
  • To work from home in the UK in a safe, private and distraction free environment
  • A solid internet connection (download speed - 10mbps; upload speed - 5 mbps)
  • You'll be using a full set of tools to build a timeline of a customer's goods and services dispute claims
  • Communicating with our customers effectively and with empathy, securing the right outcomes through the Mastercard chargeback process
  • Making fair decisions based on your high quality investigation, in line with external regulations and internal policies
  • Engaging with the Mastercard lifecycle and remaining skilled to eventually support those on the wider team in our other locations
  • Identifying and supporting our vulnerable customers in relation to their dispute claims

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
  • Competitive salary
  • Flexible working hours
  • Work from home
  • Stock options
  • 32 days of paid vacation and public holidays per year
  • Health insurance
  • EAP
  • Learning budget
  • Home office stipend
  • Paid parental leave