Lead - Operations @ Markel Group

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to lead, manage and develop a team of associates that perform specific functions. This includes recruitment, retention, staff development/coaching and mentoring. This position requires good organizational skills, strong attention to detail, and the ability to clearly communicate (both written and verbal) to associates, customers, and other departments. This associate must have a working knowledge of the tasks that the team is responsible for and may perform the same work as their subordinates.

Key Responsibilities

Keep team organized and up to date on processes.
Assist team with workflows when needed to stay within compliance standards.
Provide subject matter expertise to maintain and monitor operational frameworks that support process enhancements and performance metrics.
Analyze data and workflows to assess implications, identify opportunities, and recommend actionable solutions.
Support initiatives aimed at improving efficiency, quality, and productivity through process analysis and interdepartmental collaboration.
Coordinate with other departments to support the execution of daily operational tasks.
Assist in project planning, resource alignment, documentation, and communication for assigned initiatives.
Conduct performance reviews for designated team members and monitor employee engagement and satisfaction.
Recruit, train, and develop team members to build a high-performing and agile workforce.
Organize and optimize daily workflows to ensure timely and effective delivery of services and products.
Build and maintain strong relationships with internal leaders and external partners to ensure operational continuity.
Execute complex departmental tasks requiring advanced knowledge and problem-solving skills.

Qualifications

Prior experience in Operations. Preferred prior experience in working with Policy Support tasks.
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Experience with performance management and process improvement methodologies
Experience with Microsoft Office (Excel, Word, Outlook, Powerpoint, Sharepoint)
Ability to work in a fast-paced environment with multiple channels of communications coming in at one time.
Ability to know when to prioritize certain tasks over others in order to meet deadlines.

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [email protected].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the [email protected].

No agencies please.

Lead - Operations

Policy Support

Markel Group

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