Full-Time

Talent Operations Coordinator

Confirmed live in the last 24 hours

Talkdesk

Talkdesk

1,001-5,000 employees

Cloud-based contact center software provider

No salary listed

Entry, Junior

Bengaluru, Karnataka, India

Must work in the Bengaluru office four (4) days per week.

Category
Human Resources
People & HR
Requirements
  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred
  • Ability to work in office from our Bengaluru office four (4) days per week
  • Exposure to Applicant Tracking System (ATS)
  • Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks
  • Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates
  • Ability to develop strong trusting relationships in a demanding and high-performing work environment
Responsibilities
  • Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications
  • Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless)
  • Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable
  • Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki)
  • Maintain high integrity and accuracy of ATS (Greenhouse) data
  • Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS
  • Complete reference checks for candidates at the offer stage as needed
Desired Qualifications
  • 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred
  • Fast-growing startup experience preferred

Talkdesk provides cloud-based contact center software that helps businesses improve their customer service operations. Its platform includes features like call routing, call recording, and a web-based interface called Callbar, which assists agents in managing calls effectively. Talkdesk serves a diverse range of clients, from small businesses to large enterprises, across various industries such as retail, healthcare, and technology. Unlike many competitors, Talkdesk offers developer resources for creating custom applications and has an app marketplace called AppConnect, which allows third-party developers to enhance the platform's functionality. The company's goal is to enhance customer service efficiency and effectiveness while generating revenue through subscription fees and app sales.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$497.5M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven sentiment analysis tools are enhancing customer service quality.
  • Rising demand for omnichannel support solutions benefits Talkdesk's comprehensive platform.
  • AI-powered virtual assistants offer opportunities to automate routine inquiries and reduce costs.

What critics are saying

  • Increased competition from RingCentral and Zoom in the healthcare sector.
  • Rapid AI innovation may lead to obsolescence of current offerings.
  • Dependence on third-party developers for AppConnect could pose partnership risks.

What makes Talkdesk unique

  • Talkdesk offers AI-powered solutions tailored for financial and healthcare sectors.
  • The company provides a comprehensive SaaS platform with customizable features and integrations.
  • Talkdesk's AppConnect marketplace enhances platform functionality with third-party applications.

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Benefits

Health Insurance

Remote Work Options

Home Office Stipend

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
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