Full-Time
Avaya Aspect Dialer
EROS Technologies
No salary listed
Dallas, TX, USA
In Person
Category
 Software Engineering (1) |
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Requirements
- Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems including Monitoring and troubleshooting.
- Extensive technical and administrative knowledge in Aspect products specifically ACD, ALM, UIP, AQM and CallMiner.
- Knowledge and experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco.
- Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and AcmePacket Session Border Controllers.
Responsibilities
- Lead installation/deployment effort with the vendor and document technical details (High-Level Design, Low-Level Design, Business Requirements Document and Project Acceptance Report documents).
- Build and document Test Plan and Test Cases against requirements.
- Provide good presentation support to Client Manager for preparation of presentation deck.
- Excellency communications skills, both written and verbal, for effective technical information presentation.
- Apply problem solving techniques to technical issues and situations.
- Documentation – create Functional Specifications and Technical References.