Manager – Key Clients

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America. 

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Reporting to Sr Director, Key Client Management, this position plays a pivotal role in supporting Trimac’s mission to deepen commercial relationships and grow revenue across our most valued customer accounts. The Key Clients Manager is responsible for managing and nurturing a portfolio of existing strategic clients across Canada and the United States, with a focus on account retention, service delivery, and identifying new opportunities for growth.

This role will focus on renewals, up-sells, and cross-sells across all lines of business, service offerings, and geographies. Success will be measured by the growth of Key Clients (KC) and Strategic Target Accounts (STAR) portfolios and the health of customer relationships.

Responsibilities

This position is responsible for:

• Managing a portfolio of high-value, strategically significant accounts across diverse sectors including chemical, petroleum, construction, and food-grade materials.
• Establishing and nurturing multi-level relationships—up to the executive level—within client organizations, positioning Trimac as a trusted strategic partner.
• Collaborating cross-functionally with Operations, Pricing, Customer Experience, and Safety teams to ensure seamless service delivery and rapid issue resolution.
• Driving the development and execution of strategic account plans aligned with both customer objectives and Trimac’s commercial priorities.
• Leading executive-level business reviews, performance reporting, and contract renewal discussions with a focus on value creation and long-term partnership.
• Executing complex enterprise sales strategies, identifying and capitalizing on upsell and cross-sell opportunities across geographies and service lines.
• Monitoring Client Health metrics and partnering with the Director of Key Clients to proactively mitigate service risks and strengthen customer retention.
• Negotiating high-impact contract renewals, pricing structures, and service level agreements with a strong command of financial drivers and margin implications.
• Leveraging data-driven insights to monitor performance, protect margins, identify revenue trends, and optimize account profitability.
• Contributing to cross-functional planning sessions to align customer expectations with operational capacity and strategic growth objectives.
• Travel required 30–50% of the time, with a strong focus on regional market dynamics and relationship development.

Level of Responsibility:

• Operates with moderate autonomy in managing day-to-day client communication and service alignment.
• Initiative is required to anticipate client needs, coordinate internal support, and follow through on value-add actions.
• Errors in communication or missed service gaps could affect customer satisfaction, retention, or account profitability.
• Regularly interfaces with internal departments and mid- to senior-level client stakeholders.
• Reports directly to the Sr Director, Key Client Management and may receive coaching or guidance on large strategic opportunities.

Qualifications

• Strong relationship-building and customer service skills, with a focus on long-term value creation.
• Business acumen and ability to understand operational dynamics within bulk transportation or logistics. 
• Excellent verbal and written communication skills; capable of preparing clear reports and presentations.
• Problem-solving and coordination skills, with the ability to align cross-functional teams on deliverables.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); CRM experience (e.g., Salesforce) preferred.
• Ability to analyze account trends, identify growth opportunities, and protect existing margin and volume.
• Comfortable working in a fast-paced environment and balancing multiple priorities.
• Bachelor’s degree in Business, Commerce, Marketing, Logistics, or a related field.
• 3-5 years of experience in B2B sales, account management, or logistics/transportation services.

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
• Paid vacation, sick time, and company holidays
• Paid time off for volunteer activities to help give back to our communities
• Pension Plan
• Tuition Reimbursement Program to achieve your educational goals
• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision
• We make safety personal
• We have the courage to intervene