Head of Customer Engagement

Job Description

Establish, nurture and grow client relationships within existing US client portfolio and across new opportunities on pre-agreed Life Sciences accounts

 Direct opportunities from idea to contract sign-off, and ensure client satisfaction at the highest level. This includes active contribution from a commercial perspective, as well as strategic direction and operational support during this process

Develop a growth strategy focused both on financial gain and customer satisfaction

Present to and consult with management on business trends with a view to developing new services, products, and distribution channels.

 Direct accountability for achieving sales targets in terms of sales ($$) and year-on-year growth consistent with overall business growth objectives

Qualifications

Must have +5 years’ experience in digital marketing, preferably in pharmaceutical/medical and/or healthcare sector

● Demonstrated ability to acquire and grow a client base, client retention skills

● Direct experience working for a digital agency, and in-depth knowledge of web and content management, digital metrics and analysis across channels, design thinking and promotional activities

● Possess excellent relationship-building skills

● Detail- and solution-oriented, resourceful, highly organized, and able to multitask effectively

Additional Information

Regards,

Sara Tim

6316491313 Ext-4390