PCMH CMA Care Coordinator

Job Description Summary

The role of the Patient-Centered Medical Home (PCMH) Care Coordinator works collaboratively with the physicians, staff and other health care professionals to actively facilitate health care delivery and promote care team communication for an assigned patient population ensuring appropriate care is provided.

Entity

Carolina Family Care, Inc. (CFC)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000101 CFC PC Care Coordination

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Work Shift

Job Description

1.    Identifying patients that qualify for care coordination: not meeting clinical goals and quality measures (i.e. hypertension and diabetic control) for CCM pts, overdue for visits, labs, or referrals and arranging for follow-up services as appropriate for CCM pts, chronic care management (CCM), identify gaps in care and respond with appropriate action to correct. TCM coverage as needed.
a.    Utilizes Epic registries and reports in accordance with process (i.e. CCM-weekly & daily, quality measures, etc.) to identify patients and needs.
b.    Outreached to patients identified for care coordinator services (i.e. CCM, quality measures, etc.)  & documents attempt (s) & completion
c.    Scheduled services and places referrals in accordance with patient need (s) (i.e. vaccine, labs, appointment, mammogram, etc.) 
d.    Follow up as appropriate to track data
e.    Accurately maintains 100% of data received.
2.    Communicates effectively and professionally  with patient (s), care team (s) and providers to provide support for continuity of care between patient, care team, and assigned providers 
a.    Compiles  and summarize information for quality measures and projects
b.    Attend 80 % of staff meetings
c.    Maintains communication with providers & care team members (I.e. Epic inbox message, email, phone, office schedule,  in person)
3.    Identify patient needs and/or barriers (psychosocial and other) to care and coordinate patients/families contact with community resources.
a.    Completes & documents accurate information gathering of data
b.    Completes Epic & community referrals as needed
c.    Communicates & follow up of identified barriers to the appropriate care team member/resource
4.    Other duties as assigned

Additional Job Description

Required Minimum Training and Education: 5 years of relevant medical office experience required. CMA Required Licensure, Certifications, Registrations: Must be certified through American Medical Technologist (AMT), American Association of Medical Assistants (AAMA), National Healthcareer Association (NHA), National Association of Healthcare Professionals (NAHP), Medical Career Assessments (MedCA), Certified Clinical Medical Assistant (CCMA), or National Center for Competency Testing (NCCT). Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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