Program Manager

AGL is seeking a Executive Housekeeper - Environmental Services Director to provide visionary leadership and strategic direction for the comprehensive Housekeeping and Environmental Services (EVS) program across the entire research hospital campus, including clinical, research laboratory, administrative, and public areas. This role is critical to ensuring a safe, sanitary, aesthetically pleasing, and infection-free environment that supports patient healing, research integrity, regulatory compliance, and an exceptional experience for all.  

Responsibilities

• Lead long-term planning for resource allocation, staffing models, technology adoption (e.g., UV disinfection, tracking systems), and process improvements.  
• Represent EVS on critical hospital committees (Infection Prevention & Control, Environment of Care, Safety, Research Safety/Biosafety, Patient Experience, Construction Planning).  
• Operational Excellence: 
• Oversee the daily operations of all EVS functions across inpatient units, outpatient clinics, operating rooms, procedural areas, emergency department, research laboratories (requiring specialized protocols), administrative offices, public spaces, and grounds (if applicable).  
• Ensure consistent, efficient, and high-quality cleaning, disinfection, waste management, and linen services meeting or exceeding Joint Commission, CDC, OSHA, EPA, FDA (for device reprocessing areas if applicable), and specific research safety (e.g., NIH, BSL protocols) standards.  
• Develop and manage complex staffing schedules, workflows, and productivity metrics for a large, diverse, and often unionized workforce across multiple shifts, 24/7/365.  
• Implement and enforce specialized cleaning protocols for high-risk areas (Isolation Rooms, ORs, ICUs, BSL Labs, Oncology, Transplant Units).  
• Infection Prevention & Environmental Safety:  
• Serve as the primary EVS expert and partner to the Infection Prevention & Control department. Proactively identify and mitigate infection risks related to the environment.  
• Ensure strict adherence to disinfection techniques, chemical dilution, contact times, and proper use of EPA-registered hospital-grade disinfectants.  
• Oversee outbreak response and terminal cleaning procedures.  
• Manage hazardous waste (biological, chemical, pharmaceutical) disposal programs in collaboration with Safety/EHS, especially critical for research labs.  
• Financial & Resource Management:  
• Develop, manage, and control a multi-million-dollar annual operating budget for labor, supplies, equipment, and contracts.  
• Lead the RFP process, negotiate, and manage contracts with external vendors (e.g., waste disposal, linen, pest control, specialized cleaning services).  
• Optimize inventory control and supply chain management for cleaning chemicals, equipment, and consumables.  
• Authorize capital expenditures for equipment and technology.  
• Team Leadership & Development:
• Recruit, hire, mentor, develop, and retain a high-performing team of managers, supervisors, and frontline EVS staff.  
• Foster a culture of safety, quality, accountability, respect, and continuous improvement within the department.  
• Ensure comprehensive, role-specific training programs (including onboarding, safety, infection control, research lab protocols, customer service, technical skills).  
• Manage performance, conduct evaluations, address performance issues, and recognize excellence.  
• Quality Assurance, Compliance & Regulatory Readiness:**  
• Design, implement, and oversee robust quality assurance/performance improvement (QA/PI) programs using data analytics (ATP testing, visual audits, infection rate correlation).  
• Ensure continuous readiness for all regulatory and accreditation surveys (Joint Commission, CMS, CDC, State Health Dept, College of American Pathologists - CAP for labs).  
• Maintain meticulous documentation of procedures, training, audits, and corrective actions.  
• Analyze performance data and patient/staff satisfaction scores to drive improvement.  
• Stakeholder Engagement & Communication:  
• Build and maintain strong collaborative relationships with clinical leaders (Nursing, Physicians), Research Leadership/PIs, Facilities Management, Safety/EHS, Materials Management, and Administration.  
• Act as the primary point of contact for EVS-related concerns, proactively addressing issues and communicating effectively.  
• Champion the role of EVS in patient safety, research integrity, and the overall hospital mission.  

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Environmental Science, Facilities Management, or a related field required.  
• Master's degree strongly preferred. 
• Minimum of 10 years of progressive leadership experience in environmental services/housekeeping management, with at least 7 years in a large, complex acute care hospital setting* (200+ beds highly desirable).  
• Proven experience managing EVS operations within a research hospital, academic medical center, or facility with significant laboratory operations is ESSENTIAL.**  
• Demonstrated experience managing large budgets ($5M+) and complex staffing models (100+ FTEs).  
• Extensive experience with Joint Commission standards, CMS Conditions of Participation, CDC guidelines, and OSHA regulations.  
• Experience in unionized environments preferred.  
• Licenses/Certifications: 
  • Certified Healthcare Environmental Services Professional (CHESP) **required** (or must obtain within 6-12 months of hire).  
  • Certification in Infection Control (CIC) or Training in Infection Prevention highly desirable.  
• Knowledge, Skills & Abilities:  
  • Deep Expertise: In-depth knowledge of hospital infection control principles, disinfection protocols (including sporicidal agents), hazardous materials management, and specialized cleaning requirements for ORs, ICUs, and BSL labs.  
  • Leadership: Exceptional strategic thinking, decision-making, problem-solving, and change management skills. Proven ability to inspire, motivate, and develop large teams.  
  • Financial Acumen: Strong budgeting, financial analysis, and cost-control skills.
• Communication: Outstanding verbal, written, and interpersonal communication skills; ability to interact effectively with all levels of staff and leadership.  
  • Technology: Proficiency in EVS management software, CMMS, MS Office Suite, and data analytics tools.  
• Regulatory Acumen: Expert understanding of the complex regulatory landscape for healthcare and research environments.  
• Customer Focus: Commitment to patient, visitor, and staff satisfaction.  

Physical Demands & Work Environment:

• Requires significant walking, standing, and navigating a large hospital campus.  
• Must be able to respond to emergencies or urgent situations 24/7.  
• Work environment includes clinical areas, laboratories (may require specific PPE), and administrative offices. Exposure to chemicals, infectious agents, and noise is possible.

Job ID

2025-18628
Work Type

On-Site
Pay Range

150000
Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description

Work Where it Matters

Akima Global Logistics (AGL), an Akima company, is not just another operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations.

As an AGL employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.